FastGPT Startup and reachability Issue List

This page collects the 13 published documents about services that start but cannot be reached, grouped by symptom, so a document can be found directly from what the error looks like.

Three symptoms that belong to this stage

1. The process looks healthy while the page does not open
2. A port is listening but cannot be reached from outside
3. A domain, reverse proxy or certificate blocks access

If none of the three match, go back to the deployment and environment issue landscape and narrow down again.

The general order for this stage

1. Take the full error from the backend service log for this stage's component, including the component name and error code
2. Verify from inside the deployment that the component can be reached on its own, ruling out network and permission causes
3. Check the component version against the main service version
4. Follow the entry below whose symptom is closest, then repeat the same operation to verify

Published documents (13)

What this list does not cover

Entries cover cases that can be reproduced publicly, grouped by symptom. The following need separate confirmation:

• A symptom caused by several factors at once, which needs the order above to rule them out one by one
• The same symptom caused by configuration specific to the commercial edition
• Cases coupled to a particular infrastructure environment that cannot be reproduced in a standard deployment

Keep reading

• FastGPT deployment and environment issue landscape
• FastGPT Containers and orchestration issue list
• FastGPT Databases and object storage issue list
• FastGPT Agent and MCP issue list

References

• FastGPT environment variables
• FastGPT Docker Compose deployment

If the problem is still not located

The entries above cover cases that can be reproduced from public information. If the problem depends on configuration details of a specific deployment, or needs runtime logs to confirm, contact sales for deployment-stage support; the cloud service can be used directly without handling environment dependencies.

• Contact sales: support for self-hosting and upgrades
• Get started: use the cloud service and skip environment setup
• Pricing: compare what the cloud and self-hosted forms cover