What this category's data looks like
External materials for enterprise sales product training typically consist of three types: product manuals, sales sales language, and channel training schedules. Product manuals provide feature definitions and parameters, sales sales language provides Q&A talking points, and channel training schedules provide sessions and responsible persons. When these three types of materials enter the multi-turn dialogue and prompts feature, their roles differ: product manuals and sales sales language are referenced as historical messages, while schedules are used to verify sessions and signatures. Field characteristics center on names, quantities, dates, version numbers, signature fields, and receipt fields. The update cadence generally follows product versions; after a version change, manuals and sales language need to be synchronized, while schedules roll on a quarterly basis. A common problem is that the same record's name, quantity, and date do not match across two materials, versions are not synchronized, or signatures or receipts are missing. Together, these materials determine the visibility scope and authorization boundary of the external entry point.
Configuration and implementation checks
This step is executed by the memory turns and prompt configuration in the application settings, outputting the referenced historical message range and answer constraints. The externally available entry point and authorization scope are determined by the publishing service and file permissions; the model only processes filtered materials. The model answers accordingly, while the external entry point and authorization are handled by the publishing service and file permissions.
| Object | Check | Verification action |
|---|---|---|
| Product manual | Whether the name, quantity, date, and version number are consistent with the sales sales language | Check the current memory turns value in the application settings, run a trial with two consecutive questions, and check the continuity of messages and chatId |
| Sales sales language | Whether the name, quantity, date, and version number are consistent with the product manual, and whether the signature field is complete | Check the current memory turns value in the application settings, run a trial with two consecutive questions, and check the continuity of messages and chatId |
| Channel training schedule | Whether sessions, dates, responsible person signatures, and receipts are complete | Compare the usage records of two runs, confirm that consumption changes with the turns adjustment, and check the values of variables |
| External entry point and authorization scope | Whether visitor identity matches the visible scope, and whether unauthorized access is invisible | Access once with a restricted identity and see whether the visible scope matches the setting |
Three common errors
- Symptom: The same record's name, quantity, and date do not match between the product manual and the sales sales language. Cause: The two materials are maintained separately, and versions are not synchronized.
- Symptom: The channel training schedule lacks signatures or receipts. Cause: After session changes, signatures were not added, and receipts were not collected.
- Symptom: When the second question uses a reference, the answer does not address the question, responses slow down, and consumption rises. Cause: The memory turns are too large and bring in irrelevant content, or the opening message is treated as prior context.
How to verify the setup
Acceptance for this feature: Ask two consecutive follow-up questions, see whether the second question carries forward the reference from the first question, and check the continuity of messages and chatId.
Business test: Access once with a restricted identity and see whether the visible scope matches the setting.
- Check the current memory turns value in the application settings, and compare the usage records of two runs.
- Check the names, quantities, dates, version numbers, and signature receipts of the product manual, sales sales language, and channel training schedule.