What the data for this category looks like
The data source for operating procedures consists of official institutional documents published by the enterprise’s compliance and legal departments. Most documents are structured electronic or paper manuals. Updates are triggered irregularly alongside regulatory policy adjustments and internal process optimizations, with no fixed schedule. Each document uses a chapter-based structure, including fields such as document number, effective date, applicable positions, operating steps, and penalty requirements for violations. Field units are mostly "Article X", "YYYY-MM-DD", and "corresponding position". The length of individual clauses varies widely. It is recommended to conduct statistics or actual testing using one’s own samples before finalizing values.
What constraints these characteristics impose on HTTP interfaces and external systems
Data sources come from the enterprise’s internal document management system, which must be integrated via HTTP interfaces. A valid authentication mechanism must be configured to prevent unauthorized access. Updates have no fixed schedule and may be triggered temporarily, so interfaces must support incremental pulling to reduce bandwidth and parsing load. Documents include multi-dimensional filter fields such as document number and effective date, so interfaces must support filtering valid content by corresponding fields to avoid returning expired or inapplicable documents. Individual clauses have long lengths, so interface returned content must support segmented pulling to prevent timeouts caused by excessive data volume in a single request.
How to set configurations
| Configuration Item | Recommended Setting | Rationale |
|---|---|---|
PARSE_DOC_INCREMENTAL | Enabled | Operating procedure updates have no fixed schedule. Incremental synchronization reduces interface call frequency and data transmission volume |
DOC_SYNC_INTERVAL | 3600 seconds | Internal compliance document updates are mostly triggered monthly or temporarily. Synchronizing once per hour covers most update scenarios |
MAX_DOC_PARSE_LENGTH | 8000 characters | Individual operating procedure clauses are mostly 500 to 2000 characters long. This configuration ensures parsing efficiency and content completeness |
API_FILTER_FIELDS | Effective Date, Document Number, Applicable Scope | Compliance documents must be filtered by effective status, document identification, and usage scenarios to return only valid, usable content |
EXTERNAL_DOC_API_TIMEOUT | 600 seconds | Parsing large compliance documents takes a long time. This configuration prevents synchronization processes from being interrupted by timeouts |
The parameter values provided on this page are common recommended starting points for configuration. Actual values are affected by material form, data volume, and business rules. Specific issues require specific analysis. It is recommended to perform actual testing using one’s own samples before finalizing values.
Three common configuration errors
- Calling the external document synchronization interface returns a 404 status code. The cause is that the
EXTERNAL_DOC_API_AUTHparameter is not configured, and a valid authentication token is not included. - Querying session history by
customUidreturns all session records. The cause is thatcustomUidis not configured as a filter field inCHAT_HISTORY_FILTER_PARAMS, and the interface does not filter data by the specified identifier. - Synchronized operating procedure documents are old versions. The cause is that the
PARSE_DOC_INCREMENTALconfiguration is not enabled, only full historical documents are pulled, and the latest version is not retrieved.
How to confirm configurations are set correctly
- Call the external document synchronization interface, check that the returned JSON data includes the configured filter fields such as document number and effective date, and confirm that the filtering logic takes effect.
- View synchronization logs, confirm that only updated documents are pulled, and there are no records of full repeated synchronization, to verify that the incremental configuration takes effect.
- Initiate a test session, carry the
customUidparameter when calling the conversation interface, then query the historical records, and confirm that only sessions corresponding to the identifier are returned. - Upload a single long operating procedure document, view the parsed segmented content, and confirm that the segment length matches the
MAX_DOC_PARSE_LENGTHconfiguration value.
Question material comes from public community discussions. Configuration values are common starting points and should be measured against your own samples. Verified on 2026-09-14.