What data for this category looks like
Complaint ticket data comes from requests submitted by customers via official websites, hotlines, internal customer service channels, and processing progress records synchronized from the customer service system. The data update rhythm is that an initial ticket is generated immediately after submission, and statuses such as processing, transfer, and completion are updated synchronously at corresponding nodes. A single ticket document includes ticket ID, customer identity identifier, complaint type, request content, associated account information, submission time, processor, and status field. Some tickets include credential attachments. All fields are in string or timestamp format, with no complex nested structures.
What constraints these characteristics impose on the "form and interaction" link
Requests submitted through multiple channels must be unified into a standardized form, so the interaction must support field configuration aligned across multiple entry points. Real-time updated statuses require the form and interaction link to pull the latest ticket data synchronously to avoid displaying outdated information. Scenarios with credential attachments must support file upload and preview, while limiting single-file and total upload sizes. Different complaint types correspond to different required fields, so the form display items must support dynamic adjustment based on type to avoid redundant information interfering with user input.
How to set configurations
| Configuration Item | Recommended Setting | Rationale |
|---|---|---|
stream_response | Enabled | Complaint ticket replies need to transmit processing progress in real time to avoid users waiting with no feedback |
asr_model_endpoint | https://127.0.0.1:8000/v1/transcriptions | Supports integration with local compliant ASR services to meet data privacy requirements in financial scenarios, and adapts to the voice input configuration logic of version v4.8.20 |
plugin_input_output_display | Automatically match form fields | Complaint ticket processing needs to associate custom plugin parameters, and automatically map ticket fields to plugin inputs |
workflow_loop_max_iterations | 10 | Avoid unlimited resource consumption when processing tickets in loops, complies with operation frequency limits required for financial scenario compliance, and adapts to the default configuration of loop nodes in version v4.8.20 |
attachment_max_size | 50 MB | Complaint tickets may include credential attachments; limiting single-file size avoids storage and transmission pressure |
form_field_required | Configure based on ticket type | Different complaint types require different required fields to collect; for example, claim type requires policy number, inquiry type requires account information |
The parameter values provided on this page are conventional recommendations used as a starting point for configuration. Actual values are affected by material form, data volume, and business rules. Specific issues require specific analysis. It is recommended to test on your own samples before finalizing settings.
Three common mistakes
- Adding a custom plugin in a workflow results in empty input and output parameter areas with no error logs. The cause is that the plugin metadata does not configure input and output fields according to specifications, and does not align with FastGPT's parameter parsing rules.
- Feishu bot replies output all content in a single full batch, without streaming segmented display. The cause is that the
stream_responseconfiguration is not enabled, or the connected large model service does not enable streaming transmission functionality. - When looping through a ticket array for processing, only one iteration runs or there is no response. The cause is that the input array format of the loop node does not meet requirements, or the ticket data field is not correctly bound as the loop source.
How to confirm the configuration is complete
- Submit a test complaint ticket, check whether the form displays the required fields and optional attachment upload entry corresponding to the configured type.
- Initiate a ticket reply request, check whether the reply content is gradually displayed in a segmented streaming format.
- Run a workflow that includes a custom plugin, confirm that the plugin's input and output parameters load normally and can map ticket fields.
- Test the loop node processing the ticket array, confirm that each array element is correctly traversed and executed without abnormal interruptions.
Question material comes from public community discussions. Configuration values are common starting points and should be measured against your own samples. Verified on 2026-09-14.