What the data for this category looks like
Data for IT service marketing content comes from internal marketing material libraries, delivered project archives, and customer inquiry ledgers. Updates are synchronized when new service solutions launch. Customer feedback data is added monthly. Pricing benchmarks are updated quarterly. Documents use structured fields as their core framework, including service category, delivery cycle, pricing range, applicable industry, and other fields. Some documents include graphic descriptions. Field units are labeled using natural language uniformly. Delivery cycle uses "days" as the unit. Pricing uses "ten thousand yuan" as the unit.
What constraints these characteristics impose on tool calling and plugins
Structured fields require that tool calling parameter bindings precisely match preset fields to avoid returning irrelevant content. Differences in update rhythms require plugins to use incremental synchronization mechanisms, preventing excessive resource usage from full data pulls. Fields with units require tool calling results to automatically include unit labels, avoiding incorrect numerical descriptions from the large model. The scenario-based nature of marketing content requires tool calling triggers to be bound to industry or service demand tags from customer inquiries, ensuring returned content aligns with user needs.
How to set configurations
| Configuration Item | Recommended Setting | Rationale |
|---|---|---|
tool_call_trigger_mode | intent_based | IT service marketing content calls must match specific customer service inquiry scenarios. This mode accurately identifies service keywords in user questions |
tool_sync_interval | 86400 seconds | IT service marketing materials are updated with new daily solutions and monthly case updates. Daily synchronization balances data timeliness and resource usage |
tool_field_mapping | service_type: Service Type, delivery_cycle: Delivery Cycle, quote_range: Quote Range | The core structured fields of IT service marketing content are these three items. Mapping them ensures the large model obtains accurate business data |
tool_result_format | structured_with_unit | IT service data includes fields with units. This format automatically retains unit labels to avoid numerical ambiguity |
tool_timeout | 300 seconds | API responses for IT service marketing material libraries typically complete within 3 minutes. Setting a timeout prevents conversation lag |
The parameter values provided on this page are common recommended starting points for configuration setup. Actual values are affected by material format, data volume, and business rules. Specific issues require individual analysis. It is recommended to test on your own samples before finalizing settings.
Three common misconfigurations
- Phenomenon: Application call results are output directly to the conversation interface, without being fed to the large model as context. Cause: The
tool_call_output_modeparameter is not set tointernal_only, causing tool results to be exposed directly to users. - Phenomenon: Historical chatId cannot be passed during API calls, leading to lost conversation context. Cause: The historical session identifier is not included in the
chatIdfield of API requests, and thepersist_chat_idconfiguration is not enabled. - Phenomenon: No internal execution records appear in the application's detail page. Cause: The
enable_tool_debug_logconfiguration is not enabled, so intermediate steps of tool calls are not recorded.
How to verify successful configuration
- Submit a test inquiry requesting IT service delivery cycle data. Confirm that content returned after the large model calls the tool includes delivery cycle data with unit labels.
- Call the API interface to send a test request. Check that the
chatIdfield is included in the request parameters, and confirm that subsequent conversations can reuse the current session context. - Enter the application's conversation detail page, view the execution logs in the tool calling module, and confirm that complete intermediate step records are present.
- Wait for the preset synchronization cycle to end, then check if tool-returned content includes newly updated marketing materials.
Question material comes from public community discussions. Configuration values are common starting points and should be measured against your own samples. Verified on 2026-09-14.