What the data for this category looks like
The data primarily comes from marketing material libraries approved through internal compliance reviews, anonymized conversation records from past customer inquiries, and compliance publicity guidelines released by regulatory authorities. The update schedule adjusts with regulatory policy changes, new product launches, or iterations of existing scripts, with no fixed cycle. Document structures primarily use structured fields, including compliance filing numbers, applicable product types, target customer group tags, script text, trigger scenarios, and other fields. Some documents include unitized attributes such as word count and compliance validity period.
What constraints these characteristics impose on the "multi-turn dialogue and prompt engineering" link
The tight binding of compliance attributes requires every multi-turn dialogue response to be associated with the corresponding compliance filing number, to avoid unapproved statements. The lack of a fixed update schedule requires context management to support real-time synchronization of the latest compliance guidelines, preventing the use of expired scripts. The existence of structured fields requires prompt engineering to preset field matching rules, automatically associating tags such as target customer groups and product types to generate adapted content. The multi-field structure of anonymized conversation records requires retaining core inquiry scenarios and compliance-related information during context truncation, preventing loss of key constraint conditions.
How to set the configurations
| Configuration Item | Recommended Value Range | Rationale |
|---|---|---|
maxContext | 8000–12000 characters | Professional service marketing conversations require retention of multi-turn compliance verification records, product association information, and customer group tags. Sufficient context prevents loss of key constraint conditions |
systemPromptTemplate | Embed compliance verification instructions + field matching rules | Force each response to associate with a compliance filing number, and automatically match target customer groups and product types to generate adapted content |
recallTopK | Top 3–5 entries | Professional service marketing materials have high compliance requirements. Excessive recall increases context redundancy and reduces response accuracy |
maxResponseTokens | 3000–5000 characters | Prevent the system from automatically truncating responses to a default low value due to context overflow, ensuring complete output of marketing content |
knowledgeBaseUpdateTrigger | Triggered by compliance review completion events | Professional service marketing material updates must strictly follow compliance processes; automatic synchronization of unaudited content is not recommended |
global.workerPoll.countGptMes | Count once every 10 conversations | Professional service conversations have a high number of turns. Frequent statistics increase system operation overhead, balancing statistical accuracy and resource usage |
The parameter values provided on this page are common recommended starting points for configuration. Actual values are affected by material form, data volume, and business rules. Specific issues require individual analysis. It is recommended to test on your own samples before finalizing settings.
Three common mistakes
- Phenomenon: When
maxResponseTokensis set above 3000, the response length for specific compliance-related questions is automatically shortened to fewer than 200 characters. Cause: The system's default compliance verification context truncation threshold is not updated synchronously. When high-risk compliance keywords are detected, responses are forcibly truncated to a preset low value. - Phenomenon: After enabling
inputGuideand configuring a custom thesaurus address, a loading failure error appears in the debug preview interface. Cause: The custom thesaurus address is not added to the system's allowed cross-domain whitelist, or the thesaurus file format does not meet structured field requirements and cannot be parsed normally. - Phenomenon: Attempting to add new marketing scripts to the knowledge base during an active conversation fails to automatically synchronize to the current conversation context. Cause: The real-time knowledge base synchronization switch during conversations is not enabled, or the newly added content has not completed compliance review and is not included in the recallable scope.
How to confirm proper configuration
- Enter the debug preview interface, input a test question that includes a compliance filing number and target customer group, and verify whether the response automatically associates the corresponding fields.
- View the
global.workerPoll.countGptMesstatistics panel to confirm that the statistical trigger frequency matches the preset rules. - Manually trigger a knowledge base update, input a test question related to the updated content, and verify that the recall results include the latest compliance-approved materials.
- Input a test request that exceeds the preset response length limit, and confirm that the response is not automatically truncated to an unexpected low value.
Question material comes from public community discussions. Configuration values are common starting points and should be measured against your own samples. Verified on 2026-09-14.