What the data for this category looks like
Glass-related marketing data mainly comes from the internal enterprise ERP inventory system, CAD design drawing library, and offline store spot inventory ledger. The system updates spot inventory data daily, and adjusts custom processing data in real time as customer orders are created. The document structure primarily uses structured specification fields, paired with unstructured CAD format attachments. Core fields include glass type, thickness (unit: mm), external dimensions (length × width, unit: mm), processing process options, and inventory status.
What constraints these characteristics impose on the "forms and interactions" workflow
The coexistence of structured specification fields and CAD attachments requires forms to support mixed input modes, while providing both dropdown selection and file upload capabilities. Glass size and thickness fields have clear unit requirements, so unit options must be preset in the form to avoid manual input format errors. The real-time synchronization feature of inventory data requires the inventory status field in the form to link to the backend interface, automatically disabling sold-out glass models. Marketing content needs to be associated with the glass selection knowledge base, requiring the interaction workflow to automatically recall answer content for corresponding processes and quotations based on user-input parameters. Dynamic options for custom processing require forms to support field linkage loading, only displaying optional processing processes when the corresponding glass type is selected.
How to configure the settings
| Configuration Item | Recommended Value | Rationale |
|---|---|---|
UPLOAD_FILE_MAX_SIZE | 500 MB | Adapts to the common upload size of CAD drawings and process files in glass marketing forms, preventing file upload failures due to size limits |
PARSE_FILE_TIMEOUT_SECONDS | 120 seconds | CAD format files take longer to parse, so sufficient parsing time is reserved |
KNOWLEDGE_RECALL_TOP_K | 3-5 entries | The glass selection knowledge base has focused content, and a small number of recalls can cover common user questions |
SIMILARITY_THRESHOLD | 0.75-0.85 | Filters low-relevance knowledge base content to ensure recalled glass selection documents match user needs |
FORM_FIELD_REQUIRED | Glass type, thickness, processing requirements | These three fields are core required items for glass marketing forms; missing them makes it impossible to generate accurate marketing content |
FORM_SUBMIT_TRIGGER | Link to corporate WeChat customer service | Matches the customer docking requirements of the commercial version, ensuring follow-up services are triggered after form submission |
The parameter values provided on this page are common starting points for configuration setup. Actual values are affected by material form, data volume and business rules. Each scenario should be evaluated individually, and it is recommended to test against the organization's own samples before finalizing.
Three common mistakes
- Symptom: The conversation interface does not display the glass specification parameters filled in the form. Cause:
FORM_FIELD_SYNC_TO_CHATis not configured, causing form data to not be synchronized to the conversation context. - Symptom: No customer service connection process is triggered after submitting the form, and no follow-up contact action occurs. Cause: The corporate WeChat customer service linkage logic for
FORM_SUBMIT_TRIGGERis not configured, causing no notification to be triggered after form submission. - Symptom: Uploaded CAD files are not parsed. Cause:
UPLOAD_FILE_ALLOWED_EXTENSIONSdoes not include CAD format suffixes such as.dwgand.dxf, causing files to be blocked.
How to confirm the configuration is complete
- Enter test parameters of tempered glass, 10mm thickness, 1500×2000mm in the form editor, then check if the conversation context displays this set of parameters after submission.
- Upload a small CAD test file, wait for parsing to complete, then confirm that the knowledge base recall results include the selection instructions for the corresponding glass type.
- Enable the voice input function, read preset glass parameters aloud, then confirm that the transcribed text automatically matches and fills into the corresponding form fields.
- Upload a test file larger than 500MB, then confirm that the system returns an error message indicating that the file size exceeds the limit.
Question material comes from public community discussions. Configuration values are common starting points and should be measured against your own samples. Verified on 2026-09-14.