What the data for this category looks like
Data sources for comprehensive service marketing content include internal business CRM systems, user interaction log libraries, and marketing material management middle platforms. Updates are triggered by service sessions, with user consultation records synced in real time. Marketing materials are updated in batches hourly based on their online or offline status. The structure of individual data documents includes fields such as session ID, user attribute tags, question content, response content, and associated marketing material ID. Additional fields include:
- Session time (ISO 8601 format)
- Service duration (unit: seconds)
- Material click count (integer)
- User tier tags (enumerated values)
No additional custom units are used.
What constraints these characteristics impose on the "tool calling and plugins" workflow
The need to aggregate data from multiple sources requires tool calling plugins to support cross-system data pulling. For example, simultaneously calling the SQL Server plugin to pull CRM customer data and the knowledge base plugin to obtain marketing materials. Real-time synced session data requires that tool call timeout settings not be overly long, to avoid impacting conversation fluency. The associated material ID field in documents requires that tool calls use this ID to complete content generation and recommendation. The user tier tag field requires that tool call configurations support filtering materials by tags to accurately match user needs.
How to configure the settings
| Configuration Item | Recommended Value | Basis for This Value |
|---|---|---|
tool_call_model | gpt-4o-mini or claude-3-sonnet | The tool calling capabilities of this model type are suited for multi-field parsing, and can accurately identify multi-data source calling requirements in comprehensive service scenarios |
db_plugin_connection_timeout | 30 seconds | Comprehensive service data originates from multiple business systems. A 30-second timeout balances data pull success rates and conversation fluency |
tool_call_max_results | Top 3 entries | Comprehensive services have a large volume of marketing materials and service records. Limiting the number of returned entries prevents context overload |
system_prompt_tool_trigger | Trigger tool calling when the user asks about marketing campaigns, service progress, or material details | Core scenarios for comprehensive services center on marketing content and customer acquisition. Precise triggering improves tool calling efficiency |
sql_server_plugin_schema | Calibrated based on actual testing | The database table structure of comprehensive services varies due to business customization, and must match actual table field configurations |
reference_context_window | 800–1200 characters | Session and material content for comprehensive services is lengthy. A reasonable window retains key information without overflowing the context limit |
The parameter values provided on this page are all conventional recommendations used as a starting point for configuration. Actual values are affected by material form, data volume, and business rules. Specific issues require specific analysis, and it is recommended to test on your own samples before finalizing settings.
Three Common Mistakes
- Phenomenon: In version v4.8.10, when calling tools via the unauthenticated conversation window, streaming output is not triggered, and results are displayed only after returning the full response. Cause: The
stream_tool_callparameter is not enabled, and the default configuration does not adapt to the streaming transmission requirements of the unauthenticated conversation window. - Phenomenon: Calling the database plugin returns a
404 table not founderror, and SQL Server data cannot be pulled. Cause: The correct business table name is not configured insql_server_plugin_schema, or the plugin is not granted query permissions for the corresponding table. - Phenomenon: The target tool fails to be selected during the tool calling phase, and the AI returns a natural language response directly. Cause: The tool calling capability is not enabled for the model in use, or the model configured via the
tool_call_modelparameter does not support multi-field parsing logic.
How to confirm the configuration is complete
- Enter the tool calling test page, enter a question that includes marketing material queries or service progress consultations, and check whether the tool calling popup is triggered on the interface.
- View the database plugin's connection logs to confirm whether business data for comprehensive services can be pulled successfully.
- Check the configuration of
system_prompt_tool_trigger, simulate different user questions, and confirm that the triggering timing meets expectations. - View the
tool_call_resultsfield in the conversation history to confirm that the returned content includes expected marketing materials and service records.
Question material comes from public community discussions. Configuration values are common starting points and should be measured against your own samples. Verified on 2026-09-14.