What the data for this category looks like
Data sources for this category include the 12345 citizen hotline platform, contractor business systems, policy knowledge bases, return visit and evaluation data, and local hotline management measures. The update frequency is daily. Daily processed documents include appeal registration forms, dispatch records, handling responses, return visit records, extension applications, return explanations, and policy knowledge base entries. Common data fields include appeal number, contracting entity, appeal content, response basis, handling status, and similar items. No fixed statistical percentage values are configured.
Constraints for HTTP Interfaces and External Systems
Data sources for this category are scattered across multiple business systems. This requires HTTP interfaces to support cross-system data pulling, and authentication rules for multi-source data must be configured. Daily updated policy and work order data requires interfaces to set reasonable caching and synchronization cycles. This avoids excessive system load caused by frequent requests. Daily processed documents include multiple types of business status fields. Clear field mapping rules must be defined during interface transmission to ensure accurate transfer of core fields such as contracting entity, appeal type, and response basis. Additionally, as the data involves government service closed-loop processes, interfaces must support standardized status code returns. This facilitates exception monitoring and traceability of work order handling flows.
Configuration Settings
Reference only; verify against the target FastGPT release and deployment documentation.
| Config Item | Recommended Value | Rationale |
|---|---|---|
Authorization | Bearer government service platform API token | Complies with general API authentication specifications for government service platforms, ensuring the legality and security of interface calls. |
variables | Pass business variables such as appeal number, contracting unit ID | Matches the business context of work order handling, accurately associating corresponding policy and work order data. |
responseData | Only return original policy basis text and matched core work order fields | Reduces invalid data transmission and improves interface response and processing efficiency. |
| Timeout | 600 seconds | Adapts to complex query and cross-system interaction scenarios of government services, avoiding timeouts caused by process waiting. |
| Maximum number of returned entries per request | Top 5 entries | Matches the conventional number of associated policies for 12345 citizen hotline work orders, avoiding data overload that affects business processing. |
| Cache validity period | 86400 seconds | Matches the daily update frequency of data, ensuring the timeliness of policy and work order data. |
Three Common Misconfigurations
- After calling the interface, a 200 status code is returned, but the
responseDatafield is empty. The cause is that the appeal number variable configured invariableswas not passed correctly, making it impossible to match corresponding work order and policy data. - The authentication token configured in
Authorizationmust be re-entered after each service restart. The cause is that the authentication configuration is only stored in temporary sessions and not bound to global persistent storage nodes. - Interface request duration exceeds the preset threshold and is interrupted. The cause is that data caching is not enabled, and there are too many interaction links in a single request when pulling daily updated work order and policy data across systems.
How to Confirm Configuration Completion
- Call the interface and pass a test appeal number, check whether
responseDatareturns matched policy basis and core work order fields. - Restart the service, verify that the authentication token configured in
Authorizationis not lost and does not need to be re-entered. - Simulate a cross-system data pulling process, confirm that the interface does not experience unresponsiveness or abnormal interruptions.
- Trigger the daily data update, call the interface to confirm that the returned policy and work order data is the latest version.
The values given are common starting points and should be measured against the reader's own samples.
Question material comes from public community discussions. Configuration values are common starting points and should be measured against your own samples. Verified on 2026-09-28.