Reference only; verify against the target FastGPT release and deployment documentation.
What this category of data looks like
Data for this category is sourced from the 12345 citizen hotline platform, business systems of respective receiving units, policy knowledge bases, and return visit evaluation data. Updates are synchronized daily. Daily generated documents include request registration forms, dispatch records, handling responses, return visit records, extension applications, return explanations, and policy knowledge base entries. Fields cover request number, request content, receiving unit, response content, return visit result, policy association tags, and more. The entire process follows a closed-loop circulation for public requests.
Constraints Imposed on Workflow Orchestration
Multi-source data that updates daily requires workflows to include multiple data source synchronization nodes and scheduled update rules, to ensure the timeliness of policy knowledge bases and ticket data. Fields include key information such as request type and receiving unit, so workflows must bind corresponding variables fields to enable node branching and precise retrieval. The most time-consuming steps—request type judgment and policy verification—require branch nodes to split tickets of different types, avoiding process congestion. Ticket errors can lead to overdue or returned tickets, so exception handling branches and timeout reminders must be configured to maintain handling efficiency.
How to Set Configurations
| Configuration Item | Recommended Setting | Rationale |
|---|---|---|
| Knowledge base retrieval tag filtering | Bind the request type tag in variables | Accurately match policy and regulatory reference documents for the corresponding domain |
| Workflow branch trigger condition | Jump based on the value of the request type field in variables | Quickly route to the corresponding policy verification and response node |
| Single knowledge base recall limit | Top 10 entries | Control the volume of retrieved content to avoid interference with policy matching |
| Context window configuration | Top 3 ticket-associated historical records | Fit the short dialogue scenario of ticket handling, reducing redundant information |
| Node timeout threshold | 600 seconds | Meet the basic efficiency requirements for 12345 hotline ticket handling |
| Exception node trigger | Bind the order return reminder corresponding to nodeId | Prevent ticket overdue or response return |
Three Common Configuration Errors
- Phenomenon: The workflow fails to execute all nodes, and no error logs are generated. Cause: The exception jump logic corresponding to
nodeIdis not configured, so subsequent processes are not triggered after node execution. - Phenomenon: Knowledge base retrieval does not filter and match policy documents based on request type. Cause: The request type field in
variablesis not correctly associated with the tag filtering rule. - Phenomenon: Historical records called in the workflow exceed the scope of the current ticket. Cause: The context window configuration does not limit loading only history associated with the current ticket, and global historical data is mistakenly called.
How to Verify a Correct Configuration
- Import test ticket data, trigger the workflow, and check if it routes to the corresponding policy knowledge base retrieval node based on request type.
- View workflow execution logs to confirm that field values in
variablesare correctly passed to the knowledge base retrieval link. - Simulate a node timeout scenario, and check if the preset exception handling and order return reminder nodes are triggered.
- Test historical record calls, and confirm that only short historical content related to the current ticket is loaded.
The values provided here are common starting points and should be measured against the reader's own samples.
Question material comes from public community discussions. Configuration values are common starting points and should be measured against your own samples. Verified on 2026-09-28.