What the data for this category looks like
Core data for this category originates from the 12345 citizen hotline platform, contractor business systems, official knowledge bases, follow-up evaluation data, and local hotline management regulations. The update frequency is daily. Daily processed documents include appeal registration forms, dispatch records, handling responses, follow-up records, extension applications, return explanations, and knowledge base entries. Fields cover appeal numbers, contracting units, appeal content, response basis, handling status, and more. Document structures vary across different sources, so targeted adaptation and processing are required.
Constraints for Tool Calling and Plugins
Heterogeneous data from multiple sources requires tool calling to support integration with different system interfaces, while adapting to parsing rules for different document types. Daily updated data requires tool calling to be configured with a scheduled synchronization mechanism, to ensure policy basis aligns with the latest local management regulations. The high timeliness requirement of work order processing requires tool calling to return results within a fixed time window, to avoid delaying handling. Differentiated document structures require plugins to support dynamic adjustment of parsing logic based on document type, to ensure accurate policy matching. Work order errors can lead to overdue deadlines and returned orders, so tool calling must be configured with failure retry and fallback mechanisms to maintain process continuity.
Configuration Settings
| Configuration Item | Recommended Setting | Rationale |
|---|---|---|
toolChoice | Mandatorily specify policy query tools | Ensure that called tools are only used for matching policy basis, and avoid the large model directly generating unsubstantiated responses |
functionCall | Enabled | Support dynamically generating query parameters based on work order fields, adapting to multiple types of documents such as appeal registration forms and dispatch records |
| Single search limit | Top 8 entries | Match multi-dimensional policy entries for 12345 citizen hotline work orders, avoid information overload that affects response efficiency |
| Maximum context | 8000 token | Adapt to the splicing length of work orders and policy documents, comply with the calling limits of FastGPT v4.17.0 |
| Query optimization | Enabled | Convert work order appeals into standardized policy query statements, improve matching accuracy |
Three Common Misconfigurations
- Phenomenon: After calling the API to initiate a policy query, no associated knowledge base file list can be obtained. Cause: The result tracing configuration for tool calling is not enabled, causing the returned content to only include policy text without associating original document information.
- Phenomenon: When using the Doc2x plugin to process work order documents, specified fields cannot be extracted correctly. Cause: Parsing templates are not configured for the exclusive document structures of appeal registration forms, dispatch records, etc., causing the plugin to fail to identify specific business fields.
- Phenomenon: A timeout error occurs when calling a tool. Cause: A reasonable maximum context length is not set, causing the spliced context during tool calling to exceed the model's supported range, triggering a timeout.
How to Verify Configuration Completion
- Upload a test appeal registration form document, trigger the policy basis Q&A process, and check whether the tool is automatically called to return matching policy entries.
- Call the API to initiate a work order policy query, and check whether the returned result includes traceability information such as the name of the associated knowledge base file.
- Try adjusting the configuration of the document parsing tool on the plugin management page, and verify whether the parsing logic can be switched normally.
- Simulate a timeout scenario, and check whether the tool calling triggers the preset failure handling mechanism and returns a fallback response.
The values provided are common starting points and should be evaluated against the reader's own samples.
Question material comes from public community discussions. Configuration values are common starting points and should be measured against your own samples. Verified on 2026-09-28.