What this category of data looks like
This category of data primarily comes from the 12345 citizen hotline platform, contractor business systems, exclusive policy knowledge bases, return visit evaluation data, and local hotline management measures. Daily generated documents include request registration forms, dispatch records, handling responses, visit records, extension applications, return instructions, and knowledge base entries. Common fields include request number, contracting unit, request content, response opinions, and handling time limit. Data updates occur daily, requiring synchronization of the latest policy clauses and ticket circulation records.
What Constraints Do These Characteristics Impose on the Citation Sources and Traceability Link
The data sources for this category are scattered, covering multiple document types including government policies, business circulation workflows, and public feedback. Citation traceability must accurately match exclusive fields such as request number and contracting unit to avoid mixing up different tickets. The daily data update requirement means the traceability system must support incremental synchronization of the latest policy and ticket data. This ensures response content aligns with currently valid supporting basis. Ticket documents have complex structures and clear, standardized fields. Recall operations must prioritize associating exclusive records corresponding to the specific request to bind traceability to the actual ticket. Failing to do this can cause responses to disconnect from actual handling situations, leading to issues such as overdue tickets and returned responses.
How to Set the Configurations
| Configuration Item | Recommended Value | Rationale |
|---|---|---|
quoteMaxToken | 800–1200 token | Policy basis and handling documents for 12345 citizen hotline tickets are moderate in length. This value range can fully cover core content and avoid truncating key clauses |
| Maximum number of recalled entries | Top 4–6 entries | Policy basis for this category is usually concentrated in a small number of entries. Too many recalled entries will interfere with answer accuracy, which meets the concise requirements of ticket review |
responseData | Return citation source details | Exclusive fields such as request number and contracting unit must be displayed to allow ticket review staff to quickly verify traceability information |
detail | Enable detailed traceability mode | Specific dispatch records and response documents must be associated to match the precise fields of user requests, ensuring traceability is bound to the actual ticket |
| Single query timeout period | 600 seconds | Aligns with the response time requirements of 12345 citizen hotline ticket handling, avoiding impact on ticket circulation due to overly long queries |
| Incremental update frequency | Triggered daily at early morning | Aligns with the daily update rhythm of business data, synchronizing the latest policy clauses and ticket circulation records |
Reference only; verify against the target FastGPT release and deployment documentation.
Three Common Misconfigurations
- Phenomenon: The
quoteMaxTokenconfiguration value is set too small, resulting in truncated returned citation content that cannot fully display the original policy basis. Cause: The parameter was not adjusted based on the actual length of 12345 citizen hotline ticket policy documents, leading to loss of key handling clauses. - Phenomenon: The interface displays citations but the answer does not match the exclusive 12345 citizen hotline knowledge base content. Cause: The exclusive policy knowledge base was not bound to the corresponding workflow, and only the general knowledge base was called, making it impossible to recall the exclusive policy basis for this category.
- Phenomenon: Only citations from text datasets are recalled, and other types of data such as dispatch records and visit records are not associated. Cause: The recall configuration for multiple types of data sources was not enabled, and only the index for text datasets was activated, resulting in incomplete traceability coverage.
How to Verify Successful Configuration
- Initiate a simulated request ticket query, check whether the returned results include traceability information for corresponding fields such as request number and contracting unit.
- View the citation list to confirm that it includes exclusive data source content for this category, such as policy knowledge base entries and dispatch records.
- Wait for the daily incremental update to trigger, then check whether the knowledge base has synchronized the latest local hotline management measures content.
- Adjust the
quoteMaxTokenparameter to verify that the length of the returned citation content meets expectations and there is no truncation.
The configuration values provided are common starting points and should be evaluated against the reader's own specific samples.
Question material comes from public community discussions. Configuration values are common starting points and should be measured against your own samples. Verified on 2026-09-28.