What this category of data looks like
Data for this category primarily comes from the 12345 citizen hotline platform, contractor business systems, internal knowledge bases, return visit evaluation data, and local hotline management measures. Data is updated daily.
Daily generated documents include request registration forms, dispatch records, handling responses, return visit records, extension applications, return instructions, and knowledge base entries. Core fields include request number, contractor unit, request content, handling result, and return visit evaluation. Data circulates in a closed loop around public requests. There is no fixed legal format, only requirements to match general field standards for business handling.
What constraints these characteristics impose on the source citation and traceability link
Since data is updated daily and sourced from multiple locations, the traceability link must pull the latest ticket-related data in real time. It must avoid using expired contractor unit information or response content.
Most document types are procedural materials for ticket handling. These documents must accurately match core fields such as request number and contractor unit to complete traceability association. Without this matching, the complete handling chain for the corresponding ticket cannot be located.
Error consequences for this category are directly linked to business risks such as ticket overdue and response return. Traceability information must be verifiable. Every response content must correspond to a clear data source node to ensure compliance of the handling process.
How to Configure
Reference only; verify against the target FastGPT release and deployment documentation.
| Configuration Item | Recommended Setting | Rationale |
|---|---|---|
quoteMaxToken | 800–1200 token | Matches the standard length of ticket response documents, avoids truncating critical traceability information |
responseData | Enable full field return | Covers core traceability fields such as request number and contractor unit, adapts to multi-field verification for ticket handling |
detail | Enable detailed traceability | Displays data source path, meets compliance requirements for ticket archiving |
| Single search limit | Top 6 entries | Matches the number of related documents for daily tickets, avoids interference from redundant information |
| Maximum context | 15000 characters | Adapts to fully updated daily related ticket data, covers the complete business chain |
Three Common Configuration Errors
- Clicking the plugin input box triggers an error stating data source connection failed: The cause is incorrect configuration of interface permissions for the 12345 citizen hotline platform, which prevents pulling basic ticket data.
- Unable to select the 300-token knowledge base citation limit gear: The current version only provides fixed gear configurations. Precise value adjustment requires custom modification of the
quoteMaxTokenparameter. - Generated response documents do not include any traceability information: The
detaildetailed traceability configuration was not enabled, so the data source path was not written into the generated content.
How to Verify Successful Configuration
- Submit a simulated public request ticket, check whether the generated handling response includes clear traceability fields such as request number and contractor unit.
- Adjust the
quoteMaxTokenparameter to different ranges, verify whether the length of the generated content meets expectations with no critical information truncated. - View the plugin running logs, confirm that related data from the 12345 citizen hotline platform and contractor business systems has been successfully pulled.
- Simulate the business scenario of returning a ticket and reprocessing it, check whether the traceability information includes the original data record of the return instruction.
The values provided here are common starting points, and should be evaluated against the reader's own samples.
Question material comes from public community discussions. Configuration values are common starting points and should be measured against your own samples. Verified on 2026-09-28.