What data for this category looks like
The data for this category comes from the 12345 citizen hotline platform, undertaking units' business systems, knowledge bases, follow-up evaluation data, and local hotline management regulations, and is updated daily. Daily documents include request registration forms, dispatch records, handling responses, follow-up records, extension applications, return explanations, and knowledge base entries. Fields cover request content, responsible units, handling time limits, evaluation results, and more. The overall structure is organized around the closed-loop workflow of public requests.
What constraints do these characteristics impose on the HTTP Interface and External Systems link
Decentralized data sources require interfaces to support authentication rules of multiple external systems. The daily update frequency means synchronization interfaces need reasonable call intervals to avoid exceeding platform call limits. Field differences across multiple document types require interface requests to support dynamic matching of parameter structures for different business documents. The rigor of the request closed loop requires interface calls to have a clear status feedback mechanism to promptly handle abnormal scenarios such as ticket overdue and response return.
How to configure settings
Reference only; verify against the target FastGPT release and deployment documentation.
| Configuration Item | Recommended Setting | Rationale |
|---|---|---|
Authorization | Bearer {dedicated API key} | Complies with the standard authentication format of the 12345 citizen hotline platform, ensuring valid interface call permissions |
variables | {"targetDepts": ["subdistrict office", "industry competent departments"], "maxWait": 600} | Matches the responsible unit and handling time limit fields in request registration forms and dispatch records, enabling accurate context association |
responseData | Only return request number, handling response, follow-up evaluation | Filters non-core data, reduces interface transmission load, and meets the core data requirements of case review |
| Timeout | 600 seconds | Matches the standard response cycle for 12345 ticket handling, avoiding ticket overdue caused by external system delays |
| Single synchronization count | First 100 entries | Matches the daily updated data volume, balancing synchronization efficiency and interface call limits |
Three common configuration mistakes
- Phenomenon: Interface calls return errors of the type
{"error":{"code":"Invalid"}}with a 400 status code. Cause: Authentication information is not configured according to the standard format of theAuthorizationparameter, or the field structure of thevariablesparameter does not match the requirements of the external system. - Phenomenon: After the interface synchronizes data,
responseDatareturns an empty value. Cause: The core fields for case review that need to be extracted are not clearly specified, or the external system has not opened access permissions for the corresponding documents. - Phenomenon: Timeout errors occur when synchronizing ticket data in batches. Cause: The single synchronization count is set too high, exceeding the processing capacity of the external system, or the timeout configuration is too short.
How to confirm the configuration is valid
- Call the test interface, check if the returned
responseDataincludes core fields such as request number and handling response, and confirm that theAuthorizationauthentication parameter is configured correctly. - Simulate a single data synchronization, verify whether the returned
variablesparameter matches the responsible unit and time limit requirements of the current business scenario, and confirm that the context association is correct. - View the interface call logs, confirm that the timeout setting meets the response cycle of the business scenario, and there are no frequent timeout errors.
- Compare the case data before and after synchronization, confirm that the update frequency is consistent with the daily update business requirements.
The values provided here are common starting points and should be measured against the reader's own samples.
Question material comes from public community discussions. Configuration values are common starting points and should be measured against your own samples. Verified on 2026-09-28.