What the Data for This Category Looks Like
The data for this category mainly comes from the 12345 citizen hotline platform, contractor business systems, official party building knowledge bases, mass return visit evaluation data, and local hotline management related norms. Daily generated documents include request registration forms, dispatch records, handling responses, return visit records, extension applications, return instructions, and knowledge base entries. The data update frequency is daily. Core fields include request number, contracting entity, processing progress, response content, and mass evaluation flag. There are no unified mandatory format requirements, and adaptation to each contractor's business system fields is required.
What Constraints Do These Characteristics Impose on the Sharing and Embedding Link
Data sources are scattered and updated daily. After embedding, real-time synchronization of the latest work orders and response content must be ensured to avoid referencing expired party building learning or business documents. Multiple types of documents have large structural differences. The embedding link must support configuring recall rules by different document types to ensure matching of highly relevant learning content for the current work order. Data involves government service content. Identity verification and access permissions after embedding must comply with government scenario compliance requirements. Cross-system call stability issues must also be addressed to prevent embedding function failure due to fluctuations in business system interfaces. In addition, work order data fields are not uniform, so custom field mapping must be supported to ensure that the embedded Q&A can accurately associate corresponding business data.
How to Set Configurations
| Configuration Item | Suggested Setting | Rationale |
|---|---|---|
| Identity Verification for Login-Free Window | Enable for government scenarios | Adapt to the compliance requirements of 12345 citizen hotline government services, restrict unauthorized access |
| Share Icon Customization | Upload government-style vector icons | Align with visual specifications of government service scenarios and unify brand image |
| Session Timeout | 300–600 seconds | Adapt to the average response duration of work order processing to avoid premature session termination |
| Context Recall Limit | Top 6 entries | Match party building learning and business documents related to work orders to avoid interference from redundant information |
| Document Type Filtering | Classify by request registration forms, handling responses | Precisely recall learning content related to the current work order |
shareId | Bind to the exclusive knowledge base ID of the corresponding work order | Ensure the embedding function is associated with the specified 12345 business knowledge base |
Three Common Misconfigurations
- No identity verification module in the post-embedding login-free window. Phenomenon: When opening the embedded Q&A window, no identity verification-related controls are displayed, or authorization verification cannot be completed. Cause: The government scenario identity verification configuration was not enabled in FastGPT v4.17.0 and above; the built-in function module for this feature is not included in open source versions 4.8.14 and earlier.
- The share-generated icon cannot be customized. Phenomenon: The default icon of the embedded window does not meet the visual requirements of government scenarios, and cannot be replaced. Cause: A vector icon file that meets the format requirements was not uploaded, or the custom icon option was not enabled in the share configuration.
- Embedded functions do not respond properly in overseas deployment scenarios. Phenomenon: Clicking the submit button in the embedded window has no feedback, or the session times out directly. Cause: The interface call timeout settings for overseas network environments were not adapted, or the cross-domain access whitelist was not configured, resulting in interface requests being blocked.
How to Verify That Configurations Are Correct
- Open the embedded Q&A window, check if the configured custom icon is displayed, and confirm that the icon replacement took effect.
- Trigger a Q&A request related to a work order, check that the returned content only includes document types specified such as request registration forms and handling responses.
- Wait longer than the configured timeout period, check that the window normally disconnects the session without abnormal error messages.
- Test the identity verification function: unauthorized users cannot access the embedded Q&A content, confirming that the permission configuration is effective.
The values provided here are common starting points and should be evaluated against the reader's own samples.
Question material comes from public community discussions. Configuration values are common starting points and should be measured against your own samples. Verified on 2026-09-28.