What data for this category looks like
Data sources for this category include the 12345 citizen hotline platform, contractor business systems, internal knowledge bases, citizen feedback evaluation data, and local hotline management regulations. Daily processed documents include request registration forms, dispatch records, handling responses, citizen feedback records, delay applications, return explanations, and knowledge base entries. Data is updated daily. Core fields include request number, request type, responsible unit, handling deadline, response content, evaluation result, and more, all centered around citizen request workflows.
What constraints these characteristics impose on the HTTP Interfaces and External Systems link
Data sources are scattered and updated daily, so interfaces must support pulling data from multiple systems and real-time synchronization. Core document fields follow fixed workflow logic, so interface parameters must match required fields such as request number and responsible unit. The most time-consuming steps—request type judgment and response verification—take extended periods, so interfaces must set reasonable timeout thresholds. Errors such as overdue tickets or returned responses directly impact citizen feedback, so interfaces must ensure call stability and traceable results.
Configuration settings
Reference only; verify against the target FastGPT release and deployment documentation.
| Configuration Item | Recommended Setting | Rationale |
|---|---|---|
Authorization | Fixed Bearer token format, configure keys by system permission level | Ensures identity legitimacy for interface calls, matches the authentication requirements of the 12345 hotline platform |
| Timeout settings | 10–15 seconds | Covers the average time spent on request type judgment and external system data pulling |
variables | Bind core fields such as request number and responsible unit | Matches the fixed parameter logic of ticket workflows, ensures accurate interface call parameters |
| Request retry count | 2 times | Responds to temporary network fluctuations or brief response abnormalities from external systems |
responseData | Only return request status, handling progress, and response content fields | Reduces invalid data transmission, adapts to the display needs of internal office systems |
| Knowledge base association scope | Bind the exclusive knowledge base of the current contractor | Matches the exclusive knowledge base call requirements of local hotline management regulations |
Three common misconfigurations
- Phenomenon: The HTTP request is not triggered after the question classification module finishes running, and tickets cannot be dispatched. Cause: HTTP requests are not configured to trigger across all branches, and are only bound to some question classification branches, which does not meet full-process call requirements.
- Phenomenon: The interface call returns a 401 Unauthorized error. Cause: The
Authorizationparameter is not configured correctly, and the token format or permission range does not meet the authentication requirements of the 12345 hotline platform. - Phenomenon: The returned result only contains data from a single knowledge base, and cannot query two knowledge bases under the same account at the same time. Cause: The multi-knowledge base association scope is not configured, and only the call permission for a single knowledge base is bound.
How to confirm the configuration is correct
- Initiate a simulated call, pass a test request number, and confirm that the interface executes the request according to the configured trigger rules.
- View the interface return result, confirm that the preset core business fields are included with no abnormal missing data.
- Verify the validity of the authentication parameters, confirm that normal business data is returned after the call with no permission-related errors.
- Test the multi-knowledge base association configuration, confirm that the returned result includes relevant data entries from both knowledge bases.
The values provided here are common starting points and should be measured against the reader's own samples.
Question material comes from public community discussions. Configuration values are common starting points and should be measured against your own samples. Verified on 2026-09-28.