Internal Office and Employee Services for Pension, Work Injury, and Unemployment Benefit Verification: Multi-turn Dialogue and Prompt Engineering

Internal Office and Employee Services for Pension, Work Injury, and Unemployment Benefit Verification: Multi-turn Dialogue and Prompt Engineering

What the Data for This Category Looks Like

Data sources for this category include social insurance handling systems, personal benefit records, labor relations and work injury identification systems, and the electronic social security card platform. Data is updated and synchronized daily. Daily business documents cover benefit application forms, payment period certificates, retirement approval forms, work injury identification materials, and unemployment insurance benefit application materials. These documents include structured form fields and unstructured identification text. Data fields include identity identifiers, payment records, benefit calculation parameters, and identification material numbers. Corresponding data sources must be called step by step according to business links.

Constraints Imposed on Multi-turn Dialogue and Prompt Engineering

The multi-source data nature requires multi-turn dialogue to associate field variables from different systems, to avoid data inconsistency across links. Daily updated data sources require prompts to direct calls to the latest synchronized records, ensuring timeliness of benefit calculation. Diverse document types require multi-turn dialogue to differentiate verification logic for structured forms and unstructured materials, and gradually check key fields. The most time-consuming calculation and review links require multi-turn dialogue to proceed step by step per business processes, preventing logical confusion from loading excessive information at once.

Configuration Settings

Configuration ItemRecommended SettingRationale
messagesRetain the first 20 context entries within a dialogue turnAdapts to the step-by-step verification logic of benefit verification, avoids overly long context interfering with calculation judgments
variablesBind real-time fields from social insurance handling systems and personal benefit recordsEnsures dialogue calls use daily updated official business data
chatIdBind the unique identifier of the current benefit verification work orderAssociates dialogue logs with specific business work orders, facilitating subsequent review and traceability
Maximum context8000–12000 tokenCalibrated through actual testing, covers verification and calculation needs for multiple materials in multi-turn dialogue
Question optimizationEnable and set to decompose questions by business linkMatches the step-by-step review process of pension, work injury, and unemployment benefit verification, adapts to FastGPT v4.17.0 configuration rules
Single search limitTop 6 entriesPrioritizes recalling the most relevant payment records and identification material data, reduces interference from redundant information

Three Common Misconfigurations

  • Workflow terminates after reaching the AI dialogue step, and the interface displays empty context fields. Cause: Failed to correctly bind variables to real-time data fields of the social insurance system, resulting in missing data sources for dialogue calls.
  • No streaming output occurs after API calls, and the front end cannot display calculation results step by step. Cause: Did not enable streaming return configuration for multi-turn dialogue, only used synchronous return mode.
  • Dialogue log annotation function cannot associate the corresponding material number. Cause: Did not bind the unique identifier field of the material document in variables, resulting in annotations failing to match specific business data.

How to Confirm Proper Configuration

  • Launch a test dialogue containing a payment period query, and check whether returned results include the latest synchronized personal benefit record data.
  • Call the API to launch a multi-turn dialogue, and check whether context is retained by turn and the benefit calculation process proceeds step by step.
  • View dialogue logs, and confirm that each annotation can be associated with the corresponding benefit application material or payment record field.
  • Test a query missing key material numbers, and check whether the dialogue prompts for necessary supplementary business information.

The values provided here are common starting points, and should be evaluated against the reader's own samples.

Question material comes from public community discussions. Configuration values are common starting points and should be measured against your own samples. Verified on 2026-09-28.