What data for this category looks like
Data for this category originates from monitoring alerts, logging platforms, APM tools, and user feedback. Updates occur in real time, or each time an incident takes place. Core daily documents include trouble tickets, incident timelines, emergency response plans, and incident notifications. Data fields include incident unique identifiers, alert trigger times, affected service scopes, associated user feedback entries, stop-loss operation records, and standard structured records of the full incident handling process. No additional custom statistical fields are included.
What constraints do these characteristics impose on workflow orchestration
Real-time updated data sources require workflows to bind real-time trigger nodes. This ensures processing starts immediately after an incident occurs. Multi-source data inputs require workflows to configure multiple data source nodes. Each node connects to platforms like monitoring alerts and logs, and matches the field formats of each data source. Structured daily documents require form input node configuration fields to fully align with standard fields for trouble tickets and incident timelines. This prevents data entry errors. The business goal of prioritizing service recovery requires workflows to place stop-loss operations early in the execution order. If a failure occurs, manual intervention triggers quickly to avoid extended service downtime.
How to set configurations
| Configuration Item | Recommended Setting | Rationale |
|---|---|---|
| Form input node default value reference | Reference global alert variables stored in variables | Real-time alert data for fault incidents must obtain initial values from global variables to match business data sources |
| DB node query result processing | Enable built-in JSON parsing logic | Complies with the standard JSON/JSON array format of data in this category, and aligns with built-in processing rules for FastGPT v4.17.0 |
| Workflow trigger condition | Triggered by monitoring alert events | Matches the real-time update frequency and core data source for this category |
| Failure retry count | 3 times | Balances fault handling speed and data retry success rate, to avoid delaying service recovery |
| Workflow timeout setting | 600 seconds | Covers the reasonable time interval for core fault handling steps |
| Document upload node supported formats | Supports TXT, JSON, Markdown | Matches common formats of daily documents such as trouble tickets and incident timelines |
Three common configuration errors
- Symptom: After configuring default values for form input nodes, the interface displays empty fields and fails to load global variables. Cause: Failed to correctly use the
variablesparameter to reference global variables, or the variable scope does not cover the current workflow node. - Symptom: The DB node returns raw string format after querying, requiring additional code to parse the result. Cause: Did not enable FastGPT's built-in JSON result processing logic; by default, only unparsed raw data is returned.
- Symptom: After uploading a trouble ticket document, the system prompts that the format is unsupported, and the workflow cannot read the content. Cause: Did not configure the document upload node to support Markdown format, while documents such as incident notifications and timelines mostly use this format.
How to verify the configuration is correct
- Trigger a simulated monitoring alert event, check whether the workflow starts automatically, and confirm that the form input node has loaded the corresponding global alert variables.
- Run the DB node to perform a query operation, check whether the output result is in structured JSON format, and specified fields can be read without additional code.
- Simulate a workflow failure scenario, check whether the retry is performed according to the configured 3 retry times, and whether a preset alert notification is triggered after timeout.
- Upload a Markdown-format incident notification document, confirm that the system can parse normally and extract key information.
The values provided are common starting points and should be measured against the reader's own samples.
Question material comes from public community discussions. Configuration values are common starting points and should be measured against your own samples. Verified on 2026-10-19.