What the data for this category looks like
Core data for on-site outsourced operations services comes from customer ITSM systems, on-site monitoring platforms, asset inventory ledgers, and shift logs. Daily generated documents include on-site daily reports, service desk tickets, inspection reports, and SLA monthly reports. On-site daily reports are updated daily. Tickets and inspection records are added in real time as on-site processing progresses. SLA monthly reports are compiled monthly. Data fields include on-site staff ID, ticket number, inspection item, SLA compliance rate, and shift time period. Unified identification requires association with the customer’s internal coding system.
Constraints on conversation logs and auditing workflows
Data sources include multiple internal customer systems. The conversation logs and auditing workflow must support cross-source data association and matching. This ensures full traceability of on-site staff conversations and ticket processing records. Data updates follow two patterns: real-time submitted tickets, and daily or monthly updated documents. Auditing configuration must support both real-time log collection and batch historical data import modes. Daily documents have diverse formats. The workflow must support field mapping for different structures such as on-site daily reports and inspection reports. Auditing logs must be tamper-proof, and linkable to specific personnel and service time periods.
How to configure settings
These configurations are adapted for FastGPT v4.17.0.
| Configuration Item | Recommended Setting | Rationale |
|---|---|---|
chatId association field | Use the combined value of "on-site staff ID + ticket number" | The core business units of on-site outsourced operations services are tickets and on-site staff. Binding this parameter associates conversation sessions with specific business data, meeting audit tracing requirements |
responseChatItemId association field | Use "inspection record number" | Inspections are a frequent part of on-site services. Binding this parameter associates conversation content with specific inspection items, enabling quick location of on-site communication records during compliance reviews |
detail field storage scope | Store full conversation content and attachment metadata | Compliance reviews for on-site services require complete retention of communication details, including attachment upload records, to ensure no gaps in audits |
| Log retention period | 180–365 days | Adapts to the compliance cycle requirements for SLA monthly report compilation and historical tracing of on-site services |
| Log collection trigger method | Triggered by ticket submission + scheduled batch synchronization | Adapts to the two data update rhythms of real-time tickets and daily updated documents for on-site services |
| Access permission scope | Only service managers and customer IT departments may view | Conversation logs for on-site services include internal customer IT information, so access permissions must be strictly restricted |
Three common configuration errors
- Symptom: Logs show upload successful, but the conversation auditing page fails to load conversation content associated with on-site tickets. Cause: The association mapping between
chatIdand ticket numbers was not configured correctly, causing sessions and business data to fail to match. - Symptom: Some conversation records from on-site daily reports are missing from auditing logs. Cause: Only real-time collection mode was configured, and the scheduled batch synchronization task for historical data was not enabled. This causes conversation records from daily updated documents to not be fully collected.
- Symptom: Unauthorized personnel can view full conversation logs. Cause: Permission control rules were not configured, or the permission scope was set to cover all on-site staff, violating security and compliance requirements.
How to verify successful configuration
- Manually import a test ticket, and verify that
chatIdis correctly associated with the ticket number and on-site staff information. - Trigger real-time collection and batch synchronization tasks, and verify that the
detailfield stores full conversation content and attachment metadata. - Switch between different role accounts to access the auditing page, and confirm that only authorized roles can view log content.
- Check the log retention period configuration, and confirm that it meets business compliance cycle requirements.
The values provided are common starting points and should be measured against the reader's own samples.
Question material comes from public community discussions. Configuration values are common starting points and should be measured against your own samples. Verified on 2026-10-19.