What the Data for This Category Looks Like
The typical data subjects for this category are on-site outsourced engineers, service managers, and customer IT departments. Documents generated and circulated daily include on-site daily reports, helpdesk tickets, inspection reports, and SLA monthly reports. Data primarily comes from customer ITSM systems, monitoring platforms, asset inventories, and duty logs. Update frequency is mostly daily or monthly. Document fields include ticket numbers, inspection items, service response duration, SLA compliance status, and similar attributes. There is no unified mandatory format. Documents must be organized per customer delivery requirements. Some documents are non-standard text entered semi-structurally on-site.
What Constraints These Characteristics Impose on the "Citation Sources and Traceability" Link
On-site documents mostly use non-standard formats and originate from dispersed sources. Traceability functions must support metadata extraction from multiple data types. Daily-updated tickets and duty logs have strict timeliness requirements. Traceability results must use timestamps that exactly match the original data to prevent time mismatches during compliance reviews. SLA monthly reports involve contract compliance requirements. Traceability must retain complete document versions and submitter information to clarify responsibility boundaries. On-site personnel’s inspection reports are often handwritten on-site or entered semi-structurally. This requires precise traceability positioning for unstructured text. Customer IT department compliance reviews also require that the traceability chain can be traced back to the original data source, rather than relying solely on intermediate processing results.
How to Configure
This configuration is based on FastGPT v4.17.0.
| Configuration Item | Recommended Setting | Rationale |
|---|---|---|
quoteMaxToken | 800–1200 token | Matches the core content length of single documents such as on-site daily reports and inspection reports, avoiding truncation of critical information required for compliance reviews |
responseData | Enabled | Supports returning associated metadata of original documents, meeting the requirement to display sources synchronously during compliance reviews |
detail | Full mode | Displays the storage path, update time, and submitter information of original documents, covering the verification needs of customer IT departments |
| Single recall limit | Top 5 entries | Matches the volume of associated data for daily tickets and inspection reports, avoiding redundant information interfering with review processes |
| Total knowledge base associated capacity | 1000–2000 MB | Covers the total document volume of all relevant data sources such as customer ITSM and monitoring platforms, ensuring no gaps in traceability |
Three Common Configuration Mistakes
- A red numerical error appears in the interface, and no traceability information can be displayed. The cause is that the
responseDataconfiguration item is not enabled. This causes the system to only return content generated by the model, and cannot associate original document data. - Specific storage locations and submitter information of original documents are not shown in traceability results. The cause is that
detailis not set to full mode. Only content fragments are returned, and complete metadata is not associated. - Incomplete recall or content truncation occurs after multiple data sources are linked. The cause is that the total knowledge base associated capacity is not configured per the customer asset inventory range. Part of the data sources are not loaded because the preset threshold is exceeded.
How to Confirm Proper Configuration
- Initiate a conversation containing keywords related to on-site daily reports, inspection reports, or SLA monthly reports. Check if an entry for traceability data is displayed below the reply.
- Click the traceability entry, and confirm that the storage path, update time, and submitter information of the original document can be viewed.
- Test associating 2-3 different types of data source documents, and check if corresponding traceability information can be recalled and displayed normally.
- Adjust the value of
quoteMaxToken, and verify if the truncation of reply content meets expected requirements.
The values provided are common starting points and should be measured against the reader's own samples.
Question material comes from public community discussions. Configuration values are common starting points and should be measured against your own samples. Verified on 2026-10-19.