What This Category of Data Looks Like
Data for this category originates from internal enterprise monitoring systems, ticket systems, service contracts, and customer communication logs. The update cycle is monthly or quarterly. Core documents include SLA clause text, monthly service summary reports, system availability statistics reports, and customer service review minutes. Data fields cover service cycle ranges, compliance items, abnormal event measurement standards, and service indicator thresholds agreed in contracts. There is no fixed unified format. Content must match the service agreement terms agreed between the enterprise and customer.
Constraints Imposed by These Characteristics on Sharing and Embedding
This category of data has scattered sources and must align with exclusive service agreements between enterprises and customers. The embedding and sharing process must strictly limit display scope. This prevents unauthorized disclosure of customer communication details and undisclosed contract terms. Data update cycles are fixed. Embedded report content must be synchronized regularly. Do not use expired monthly or quarterly data. Because core documents have no fixed unified format, content display in embedding scenarios requires custom fields configured by external business systems. This adapts to service indicator standards agreed by different customers. Data is bound to customer entities. Customer dimension data isolation in embedding scenarios must be implemented by the connected third-party identity verification system. FastGPT commercial edition provides third-party identity verification connection capabilities.
How to Configure
This configuration follows official specifications for FastGPT v4.17.0. Specific parameters are listed below:
| Configuration Item | Recommended Setting | Rationale |
|---|---|---|
Sharing Entry shareId | Copy the full share link generated by the system. Do not manually replace the identifier | Identifies the sharing entry; SLA and service report business records and data permissions must still be handled by external systems |
| Sharing Link Validity Period | Test starting point: 7 days. Adjust based on actual testing of SLA and service report collaboration cycles and revocation requirements | Verify availability within the valid period and access behavior after expiration. This value is not the official default or industry average |
| QPM | Test starting point: 20 requests per user per minute. Adjust based on actual load | Limits access frequency for a single user. Must be verified using request logs and actual load |
| Identity Verification | When identity permission requirements exist, first verify commercial edition capabilities and the uid returned by the third-party identity service | Holding a sharing link does not equal having business data permissions; third-party identity and data scope must be verified separately |
| Referenced Content Display | Select display configurations for snippets, full text, and original text based on the sensitivity of SLA and service report materials | Check displayed content within authorized data ranges. Do not use hidden interfaces to replace data permission controls |
| Conversation Record Verification | Test example: Prepare 10 SLA and service report question and answer samples. Check them in the same browser and another device separately | Anonymous records rely on browser local identity. Retention cannot be guaranteed across devices or after cache clearance |
Three Common Configuration Errors
- Sharing entries related to SLA and service reports fail to open. First verify the full system-generated link and its validity period. Then check browser request status. Do not manually replace
shareId. - The visible scope of SLA and service report data does not match expectations. Verify third-party identity verification results, workflow request parameters, and external system data permissions separately. The sharing entry identifier itself does not provide business authorization.
- The same SLA and service report question and answer cannot be viewed on another device. For anonymous scenarios, first check device, browser, and local identity status. Retention cannot be guaranteed across devices or after cache clearance. Do not use this phenomenon alone to judge service abnormalities.
How to Confirm Configuration Is Complete
- Access the sharing link (commercial edition supports third-party identity verification). Confirm that only SLA indicator data for the corresponding customer is displayed. No sensitive information from other customers is included.
- View displayed report fields in the embedded component. Confirm that only preset custom fields are included. No unauthorized additional content is present.
- Wait for the external business system to complete the data update cycle. Refresh the embedded page. Confirm that the latest cycle’s service report data is displayed.
- Test the loading time of the embedded component. Confirm that it does not exceed the preset timeout threshold. No timeout error messages are present.
The values provided are common starting points and should be evaluated against the reader’s own samples.
Question material comes from public community discussions. Configuration values are common starting points and should be measured against your own samples. Verified on 2026-10-19.