Customer Technical Support and Pre-sales Q&A for Security Monitoring and SOC Duty: Multi-turn Dialogue and Prompt Words

Data for this category comes primarily from SIEM, EDR, NDR, and threat intelligence sources, with update frequencies of real-time or daily. Daily

What this category of data looks like

Data for this category comes primarily from SIEM, EDR, NDR, and threat intelligence sources, with update frequencies of real-time or daily. Daily associated documents cover alarm disposal sheets, duty logs, threat intelligence notifications, and daily/weekly reports. Each alarm disposal sheet includes fields such as alarm ID, associated assets, trigger time, and disposal status. Duty logs record alarm judgment results per shift. Threat intelligence notifications include the latest threat characteristics and disposal suggestions.

What constraints do these characteristics impose on multi-turn dialogue and prompt words

Data sources for this category are scattered, and update rhythms vary significantly. Multi-turn dialogue contexts must synchronize the latest alarm and intelligence data in real time, avoiding reliance on expired cached content. Daily document types are diverse, so prompt words must clearly distinguish usage scenarios for different documents such as alarm disposal sheets and duty logs. This ensures the data source called by the dialogue matches the current task. Documents like alarm disposal sheets include fixed fields, so prompt words must specify field extraction rules to avoid confusing field information across different documents. Real-time updated threat intelligence data requires variables in the dialogue to be pulled in real time; static cached content cannot be used.

How to set the configuration

This configuration applies to FastGPT v4.17.0.

Configuration ItemRecommended ApproachRationale
chatIdBind alarm ID as the unique identifierEnsure correct association of multi-turn dialogue contexts for the same alarm, avoiding confusion across alarms
messagesRetain the most recent 20 dialogue context entriesCover the full alarm judgment process, while limiting context length to no more than 8000 tokens
variablesPull associated asset data for the current alarm in real timeUse real-time SIEM data sources to ensure asset information used in dialogue is up to date
Maximum context length8000 tokensMatch the total length of documents such as alarm disposal sheets and duty logs, avoiding exceeding model processing limits
Temperature parameter0.6–0.8Balance accuracy and flexibility for alarm judgment, meeting rigor requirements for security scenarios
Single dialogue document recall limitTop 3 alarm disposal sheetsFocus on historical disposal records related to the current alarm, reducing interference from irrelevant information

Three common mistakes

  • Phenomenon: The data returned by the conversation record list interface has unclear association between AI replies and user questions, with field misalignment. Cause: The chatId was not used to bind the unique alarm session identifier, leading to mixed dialogue data from different alarms.
  • Phenomenon: After modifying global variables in the same conversation, subsequent rounds cannot read updated values. Cause: The variables were not configured for real-time update mode, only initial static variable values were loaded.
  • Phenomenon: Independent content of three questions in the same conversation cannot be retrieved; only merged text is returned. Cause: The messages parameter was not correctly configured to retain single-turn dialogue context, with multiple rounds of content incorrectly spliced into a single entry.

How to confirm the configuration is correct

  • Initiate a multi-turn dialogue for a simulated alarm, check if chatId matches the alarm ID, and confirm the dialogue context only associates with the current alarm.
  • Call the conversation record list interface, verify that the returned messages array shows correct order and matching content for each user question and AI reply.
  • Modify the global variable value for the test case, initiate subsequent dialogue, and confirm the model uses the updated variable content.
  • Check the dialogue context length, confirm it stays below the configured maximum context threshold to avoid content truncation.

The values provided are common starting points and should be measured against the reader's own samples.

Question material comes from public community discussions. Configuration values are common starting points and should be measured against your own samples. Verified on 2026-10-19.