Customer Technical Support and Pre-sales Q&A for On-site Deployment: Multi-turn Dialogue and Prompt Words

Business data for on-site deployment mainly originates from customer computer room environments, equipment lists, software packages, and network

What data looks like for this category

Business data for on-site deployment mainly originates from customer computer room environments, equipment lists, software packages, and network topologies. Update frequency is once per order or per stage. Daily supporting documents include deployment manuals, installation records, configuration lists, and on-site check-in forms. Data fields include equipment model, software version, network port, installation duration, and others. Common units are units, GB, and minutes. Data is only associated with the current on-site implementation work order, not reused across projects, and only serves the on-site installation, configuration, and troubleshooting work for that order.

Constraints on Multi-turn Dialogue and Prompt Engineering

On-site deployment data is updated per order and only associated with the current work order. This requires multi-turn dialogue to bind chatId to the current work order ID to avoid cross-order context confusion. Document structures are fixed but fields change dynamically based on on-site environments. Prompt words must call variables to pass real-time data such as the current work order’s configuration list and installation records, and cannot use generic templates. On-site environments change dynamically, so messages must append current troubleshooting questions and responses by conversation turn, and must not truncate historical conversation content, otherwise key on-site troubleshooting details will be missed. Data update frequency is once per order or per stage, so dialogue context must update with the work order stage, and expired configuration information must not be retained.

Configuration Settings

The following configurations are based on FastGPT v4.17.0.

Configuration ItemRecommended ApproachRationale
chatIdUnique string identifier of the current on-site deployment work orderBinds single work order context to avoid cross-session data confusion
messagesAppend the most recent 8-12 conversation turns and no more than 1000 characters of deployment document fragments for the current work orderAssociates exclusive on-site deployment data to ensure responses match the current scenario
variablesPass no more than 5 structured fields of equipment lists, network topologies, and installation recordsProvides real-time on-site environment data for prompt words
Output format filteringDisable Markdown syntaxAdapts to the concise communication needs of on-site deployment
Maximum context turnsFirst 10 conversation turnsMatches the typical communication cycle of on-site deployment orders to avoid context overload

Three Common Misconfigurations

  • Unexpected end of JSON input error occurs. The cause is failure to splice the messages parameter by session, resulting in incomplete JSON formatting.
  • Conversation results only pop up in the sidebar and are not displayed directly in the main dialog box. The cause is failure to bind chatId to the current implementation work order, so the system creates a new session by default.
  • A new conversation is automatically started for each dialogue, and communication cannot be continued. The cause is failure to reuse chatId, with a new session ID generated for each request.

How to Verify Correct Configuration

  • Check that chatId matches the unique identifier of the current on-site deployment work order.
  • Verify that the messages list includes deployment manual and installation record fragments for the current work order.
  • Confirm that the same chatId is reused during the dialogue process, with no new session IDs generated.
  • Ensure that the output content does not include Markdown syntax formatting.

The values provided are common starting points and should be evaluated against the reader’s own samples.

Question material comes from public community discussions. Configuration values are common starting points and should be measured against your own samples. Verified on 2026-10-19.