Customer Technical Support and Pre-Sales Q&A for User Acceptance Testing: Multi-turn Dialogue and Prompt Engineering

Data for this category originates from requirement specification documents, test environment configurations, customer business sample materials, and

What the data for this category looks like

Data for this category originates from requirement specification documents, test environment configurations, customer business sample materials, and defect management systems. Update frequency follows each delivery phase or version iteration. Daily associated documents include UAT test cases, acceptance issue tickets, acceptance reports, and signed confirmation forms. Data fields include test case steps, problem reproduction paths, acceptance conclusions, and associated business scenarios. Common units are step numbers, timestamps, and business scenario names.

What constraints these characteristics impose on multi-turn dialogue and prompt engineering

The phase-based update of UAT test cases requires that multi-turn dialogue contexts adapt to phase-by-phase business scenario switches, and avoid interference from redundant cross-phase information. The structured fields of acceptance issue tickets require that prompts accurately match test case steps and defect fields, reducing extraction of non-associated information. The non-standardized nature of customer business sample materials requires that dialogue components support dynamic loading of variables to adapt to different customer scenarios. The signed confirmation link for acceptance conclusions requires that the dialogue process retains a complete messages chain to facilitate traceability of acceptance evidence. The high data update frequency requires that dialogue configurations support quick switching of current phase business data, avoiding retention of old data.

How to set the configurations

The following configurations are based on FastGPT v4.17.0.

Configuration ItemRecommended SettingRationale
messagesRetain the last 20 rounds of dialogue context, clear after each phase deliveryAdapt to the phase-based update characteristic of UAT test cases, avoid interference from redundant cross-phase information
variablesBind the current phase's UAT test case ID and acceptance issue ticket numberMatch structured document fields, accurately associate business scenario data
chatIdGenerate a unique identifier per delivery phaseDistinguish acceptance sessions for different customers, avoid data confusion
Maximum context length8000–12000 charactersCover the complete content of single-phase UAT test cases and acceptance issue tickets
Session archiving cycleArchive per delivery project, retain for 30 daysMatch the archiving requirements of acceptance reports, facilitate subsequent traceability

Three common misconfigurations

  • When launching dialogue related to acceptance testing, uploaded UAT test case files cannot be retrieved. The cause is failure to bind the file storage identifier to the variables session variable, resulting in the dialogue context being unable to associate the corresponding storage resource.
  • Uncaught exceptions are triggered when calling AI dialogue components in a private deployment environment. The cause is failure to correctly configure the session cache path for chatId, resulting in failure to read session data.
  • When initiating a dialogue via code API calls, the returned results do not associate knowledge base matching content. The cause is failure to add customer business sample context associated with the knowledge base to messages, resulting in the prompt not triggering the retrieval logic.

How to confirm configurations are set correctly

  • Launch a dialogue to reproduce an acceptance issue, check whether the returned results associate the current phase's UAT test case fields.
  • View the session log corresponding to chatId, confirm that the messages context only retains dialogue content from the current phase.
  • Trigger the session cache in the private deployment environment, check whether the bound variables configuration data can be read normally.
  • Upload a test UAT test case file, confirm that the file content can be retrieved during the dialogue process.

The values provided are common starting points and should be measured against the reader's own samples.

Question material comes from public community discussions. Configuration values are common starting points and should be measured against your own samples. Verified on 2026-10-19.