This document is written based on FastGPT v4.17.0.
What data for this category looks like
Data for this category primarily comes from customer service ticket systems, game community forums, app store review sections, and game client logs. Daily processed documents include player feedback tickets, compensation application forms, daily public opinion summary reports, and standardized response scripts. The update rhythm is mostly daily or real-time synchronization. Core fields include feedback subject identifier, issue type, associated account information, original content, and processing progress. There are no unified fixed field unit requirements, and formats must be matched to business scenarios.
What constraints do these characteristics impose on the citation source and traceability link
Multi-source heterogeneous data sources require that citation traceability links be associated with specific entry identifiers of original data to avoid cross-source confusion. Real-time or daily update rhythms require that the data sources linked for traceability synchronize index updates to ensure cited content matches current business status. Field differences across documents—such as the different formats of account fields in tickets and publisher fields in public opinion content—require configurable custom field mapping rules to ensure readability of traceability information. Additionally, traceability errors for negative feedback may lead to reputational damage, so the traceability link must allow tracking back to the original content’s publish time and interaction data.
How to configure settings
| Configuration Item | Recommended Setting | Rationale |
|---|---|---|
quoteMaxToken | 800–1200 token | The core documents for this category are short-text tickets and public opinion snippets. This range covers complete cited content without exceeding the conversation context limit |
responseData | Include original data source identifier and content snippet | Traceability must link to specific entry points such as customer service systems and forums, and clearly indicate the associated data source type and unique identifier |
detail | Enable full field return | This category requires association with fields such as accounts and feedback time. Full field return supports subsequent verification and archiving |
| Single recall count | Top 3–5 entries | Player questions mostly relate to single scenarios. Too many recalled entries will interfere with AI judgment. 3–5 entries cover reference basis for typical issues |
| Data source sync cycle | Calibrate based on actual testing | This category has daily or real-time update rhythms. Adjust the sync cycle based on business traffic to balance index update costs and content timeliness |
Three common errors
- Phenomenon: Only citation identifiers are returned after calling the interface, with no specific content retrieved from the knowledge base. Cause: The
responseDataparameter is not configured correctly. The citation traceability switch is enabled, but the request does not require returning original content snippets. - Phenomenon: Input error occurs in the code execution module after referencing the plugin in the workflow. Cause: The
detailparameter is not configured as required. The returned field format does not match the expected fields for subsequent code processing. - Phenomenon: Retrieval results do not match current business status, with expired compensation rules or processed tickets appearing. Cause: The data source sync cycle is set too long, and does not match the daily or real-time update rhythm of this category, resulting in indexes not being updated in a timely manner.
How to confirm correct configuration
- Initiate a test query for a player ticket-type request, check if the returned results include original data source identifiers and content snippets.
- Review the interface returned fields to confirm that core fields required for this category are included, such as accounts and feedback time.
- Adjust the data source sync cycle, then submit a query for recently updated public opinion data to confirm that the returned content matches the latest status.
- Test player questions of different lengths, confirm that the returned cited content does not exceed the configured token range.
The values provided here are common starting points, and should be evaluated against the reader’s own samples.
Question material comes from public community discussions. Configuration values are common starting points and should be measured against your own samples. Verified on 2026-10-19.