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What Data for This Category Looks Like
Data for this category comes from fault timelines, operation logs, monitoring metrics, and code commit records. Update frequency is every major outage or once per month. Daily produced documents include RCA reports, issue tickets, post-incident review minutes, and rectification tracking sheets. Fields include fault occurrence time, root cause type, rectification measures, and tracking status. There are no uniform mandatory units. Some fields need to be linked to original log timestamps and code commit hashes.
What Constraints These Characteristics Impose on Form and Interaction Workflows
Data sources are scattered and rely on original logs and code records. Fast association and entry of multi-source data is handled by external business systems or downstream nodes. Update frequency is not fixed, so temporary retroactive entry must be supported. Batch import is handled by external business systems or downstream nodes. Daily documents have diverse structures, so the system must support pasting content in different formats. Structured editing is handled by external business systems or downstream nodes. Root cause analysis requires repeated verification, so multi-round draft saving and version rollback are handled by external workflows or the host platform. Rectification tracking requires closed-loop management, so the system must bind status fields and assignees. Association logic is handled by external business systems. Because the consequences of errors are severe, the form must have mandatory key fields to avoid missing core information that leads to ineffective rectification or repeated outages.
How to Configure Settings
| Config Item | Recommended Approach | Rationale |
|---|---|---|
Form Input Node formInput | Test example: Select 3 fields from issue management and root cause analysis as mandatory inputs; actual fields are determined by the task | This node collects user input; missing mandatory items must trigger interaction status checks to prevent downstream nodes from receiving incomplete input |
User Select Node userSelect | Test example: Set 2 business options, verify corresponding branches one by one | This node handles user selection; query and filtering of records related to issue management and root cause analysis must be implemented by downstream interfaces or external systems |
| Field Passing After Submission | Test example: Prepare 10 issue management and root cause analysis input samples, covering fully filled entries, missing mandatory items, and canceled operations | Compare input and node output to verify if downstream nodes receive corresponding fields; result thresholds are determined by actual tasks |
| External Implementation Item: Multi-line Text Input Box | Must be implemented separately by external systems; use formInput node | Adapt to long-text entry requirements for RCA reports and post-incident review minutes |
| External Implementation Item: Assignee Selection Node | Must be implemented separately by external systems; use userSelect node | Quickly bind assignee fields in rectification tracking sheets; preset member lists are provided by external business systems |
| External Implementation Item: Automatic Draft Save Interval | Must be implemented separately by external systems; handled by external workflows or the host platform, recommended value is 300 seconds (to be tested) | Adapt to multi-round verification scenarios for root cause analysis, prevent temporary content loss |
Three Common Misconfigurations
- Phenomenon: An upload failure prompt pops up when uploading RCA reports or log files, while text input in conversations works normally. Cause: The file format whitelist supported by the external business system is not configured, or the file size exceeds the limit set by the external business system.
- Phenomenon: After importing a markdown-format post-incident review minutes, the title hierarchy and subordinate category relationships are lost. Cause: External structured parsing logic is not configured, and content is only processed as plain text segments.
- Phenomenon: After submitting the rectification tracking sheet, the associated incident ticket status is not automatically updated. Cause: Field linkage rules between the external business system and the existing issue management system are not configured, resulting in data desynchronization.
How to Verify Proper Configuration
- Enter a long text segment, verify that the
formInputnode supports full entry and format pasting. - Attempt to select an assignee, confirm that the
userSelectnode can normally retrieve the preset team member list provided by the external business system. - Import a test markdown file, check if the external structured parsing logic correctly parses title and category relationships into independent fields.
- After submitting the information collected by the
formInputnode, check if field linkage between the external business system and the existing issue management system takes effect, and if data is synchronized and updated.
Note: The configuration values listed here are common starting points. Adjust them based on your own specific samples and use cases.
Question material comes from public community discussions. Configuration values are common starting points and should be measured against your own samples. Verified on 2026-10-19.