What Data for This Category Looks Like
The data for this category comes from monitoring systems, ticketing systems, contract documents, and customer communication records. Update frequency is monthly or quarterly. Daily output documents include SLA clause text, monthly service summary reports, service event statistics entries, and customer review minutes. Data fields include service response cycles agreed in contracts, single event processing duration, report coverage cycles, and review event lists. No pre-set additional statistical values are included; only raw records are summarized and organized.
Constraints on Sharing and Embedding
The multi-source nature, periodic updates, and non-standardized field characteristics of this category's data impose multiple constraints on the sharing and embedding process. First, the data includes contractually agreed clauses and customer communication records. Sharing links must be configured with identity authentication (supported in the commercial version), restricting access only to internal operations and customer success teams. Holding the shareId alone does not grant authorization. Second, for summary reports updated monthly or quarterly, embedded displays must support manually triggering data synchronization, or external business systems must be configured with scheduled synchronization rules to ensure displayed content matches the latest summary results. Third, fields have no unified preset format. Embedded displays require external systems to handle custom field format adaptation to avoid layout misalignment. Additionally, the data involves service compliance content. Embedded pages must be configured with access log recording (external implementation recommended) to facilitate subsequent traceability.
Configuration Settings
This configuration applies to FastGPT v4.17.0.
| Configuration Item | Recommended Approach | Rationale |
|---|---|---|
Sharing entry shareId | Copy the full share link generated by the system; do not manually replace the identifier | Identifies the sharing entry; SLA and service report business records and data permissions still need to be handled by external systems |
| Share link validity period | Test starting point: 7 days; adjust based on actual testing of SLA and service report collaboration cycles and revocation requirements | Verify availability within the valid period and access behavior after expiration; this value is not an official default or industry statistic |
| QPM | Test starting point: 20 requests per user per minute; adjust based on actual load | Limits the access frequency of a single user; needs to be verified combined with request logs and actual load |
| Identity verification | When identity permission requirements exist, first verify the commercial version capabilities and the uid returned by the third-party identity service | Holding a share link does not equal having business data permissions; third-party identity and data scope must be verified separately |
| Referenced content display | Select the display configuration of quoted fragments, full text, or original text based on the sensitivity of SLA and service report materials | Check displayed content within the authorized data range; do not use hidden interfaces as a substitute for data permission control |
| Conversation record verification | Test example: Prepare 10 SLA and service report Q&A samples, check them on the same browser and another device respectively | Anonymous records rely on browser local identity; retention cannot be guaranteed across devices or after clearing cache |
Three Common Misconfigurations
- Sharing entries related to SLA and service reports fail to open. First verify the full system-generated link and its validity period, then check the browser request status. Do not manually replace
shareId. - The visible scope of SLA and service report data does not match expectations. Verify third-party identity verification results, workflow request parameters, and external system data permissions separately. The sharing entry identifier alone does not provide business authorization.
- The same SLA and service report Q&A cannot be viewed on another device. For anonymous scenarios, first check the device, browser, and local identity status. Record retention cannot be guaranteed across devices or after clearing cache; do not judge service anomalies solely based on this phenomenon.
How to Verify Successful Configuration
- Access the share link to verify that only internally authorized accounts that have passed identity authentication can view it, while unauthorized accounts cannot access it. Holding the
shareIdalone does not grant authorization. - Open the embedded page on different devices (including mobile devices) to verify that the content layout is normal, with no misalignment or overflow.
- Trigger the data synchronization operation to verify that the displayed content matches the latest monthly/quarterly SLA report.
- View the access log (external implementation recommended) to confirm that all access records are properly retained.
The values provided are common starting points and should be measured against the reader's own samples.
Question material comes from public community discussions. Configuration values are common starting points and should be measured against your own samples. Verified on 2026-10-19.