What this category of data consists of
This category of data originates from ticketing systems, chat logs, product logs, and customer contract SLAs, with an update frequency of daily or real-time. Daily maintained documents include customer tickets, issue categorization tables, processing records, and service reports. Core fields include ticket unique identifier, issue categorization level, processing responsible party, response time threshold, SLA compliance status, and more. This data only relates to the service processes of internal operations and support teams, and does not involve sensitive business information of external customers.
Constraints imposed by these characteristics on sharing and embedding
This category of data relates to internal service processes and contract SLA terms. When embedding or sharing, access domain names must be restricted to prevent sensitive contract information from being accessed by external parties. Real-time updated tickets and processing records require synchronization via external systems. Caching policies are controlled by the external embedding system or browser caching mechanisms. Issue categorization tables and processing records contain clear responsibility fields. The external ticketing system must be configured to associate the data source scope, ensuring that called data matches the current operational scenario. Additionally, access must be restricted using embedded domain whitelists and commercial edition identity verification (if required) to prevent unauthorized access.
Configuration settings
| Configuration Item | Recommended Setting | Rationale |
|---|---|---|
Sharing entry shareId | The full share link generated by the system must be copied; manual replacement of the identifier is not permitted | Identifies the sharing entry; business records and data permissions for ticket acceptance and issue categorization must still be handled by external systems |
| Share link validity period | Test starting point: 7 days; the setting may be adjusted based on the collaboration cycle and revocation requirements of ticket acceptance and issue categorization workflows | Verify availability during the valid period and access behavior after expiration; this value is not an official default or industry statistic |
| QPM | Test starting point: 20 requests per user per minute; the setting may be adjusted based on actual load | Limits the access frequency of a single user; must be verified combined with request logs and actual load |
| Identity verification | When identity permission requirements apply, commercial edition capabilities and the uid returned by the third-party identity service must first be verified | Holding a share link does not equate to having business data permissions; third-party identity and data scope must be verified separately |
| Referenced content display | Display configurations for snippets, full text, and original source may be selected based on the sensitivity of ticket acceptance and issue categorization materials | Check displayed content within authorized data ranges; hidden interfaces cannot replace data permission controls |
| Conversation record verification | Test example: 10 ticket acceptance and issue categorization Q&A samples may be prepared, and each may be checked using the same browser and another device | Anonymous records rely on browser local identity; retention is not guaranteed across devices or after cache clearance |
Three common configuration errors
- Sharing entry access for ticket acceptance and issue categorization fails. The full system-generated link and its validity period are verified first, then browser request statuses are checked. Manual replacement of
shareIdis not permitted. - The visible scope of ticket acceptance and issue categorization data does not match expectations. Verify third-party identity verification results, workflow request parameters, and external system data permissions separately. The sharing entry identifier itself does not provide business authorization.
- The same ticket acceptance and issue categorization Q&A is not visible on another device. For anonymous scenarios, device, browser, and local identity status are checked first. Record retention is not guaranteed across devices or after cache clearance, so this phenomenon alone cannot be used to judge service anomalies.
How to verify successful configuration
This verification process is compatible with FastGPT v4.17.0.
- The sharing entry is accessed from the ticket acceptance and issue categorization business page, and the full system-generated link, browser requests, and access scope are verified. External page icon resources and session access are troubleshooted separately.
- Test ticket keywords are entered, and the conversation window is confirmed to return corresponding ticket categorization information and processing records.
- The embedded window is attempted to be opened from a non-whitelisted domain, and failure to load normally or display of a permission prompt is confirmed.
- The configured cache duration is waited for, then the page is refreshed, and acquisition of the latest ticket data from the external system is confirmed.
The values provided are common starting points and should be measured against the reader's own samples.
Question material comes from public community discussions. Configuration values are common starting points and should be measured against your own samples. Verified on 2026-10-19.