What the data for this category looks like
Data for this category originates from ticketing systems, chat logs, product logs, and customer contract SLAs. Update frequency is daily or real-time. Daily documents include customer tickets, problem classification tables, processing records, and service reports. Fields include unique ticket identifiers, associated customer identifiers, problem classification levels, processing time limits, responsible teams, SLA matching items, and no additional custom units are used. Fields are dynamically generated based on business processes.
Constraints on Permission and Data Isolation Workflows
This category of data is associated with customer sensitive information and internal business rules. Access permissions across teams and business lines must be strictly restricted. Real-time updated ticket data requires permission configurations to take effect synchronously, to prevent unauthorized access caused by delayed application. Association fields across multiple documents (such as tickets and classification tables, SLA contracts) require unified isolation dimensions, ensuring that data at the same level is only visible to authorized personnel. The responsible team field is directly bound to the permission scope. Mismatches between permission configurations and actual responsible teams must be avoided, as these can lead to data leaks or insufficient permissions.
Configuration Guidelines
The following configurations are based on FastGPT v4.17.0.
| Configuration Item | Recommended Setting | Rationale |
|---|---|---|
teamId | Unique identifier bound to the ticket responsible team, each team corresponds to a fixed teamId value | Ensure tickets are only visible to members of the associated responsible team, matching business responsibility divisions |
tmbId | Assign the tmbId of the team to which each logged-in account belongs, bound to account information | Restrict users to only view ticket data for their own team, preventing cross-team unauthorized access |
| Team permission scope | Configure visible scope based on ticket responsible teams, only allow team members to access their own team's tickets | Match the business process of assigning tickets by team for this category |
| Sensitive data isolation | For tickets containing customer contract SLAs, hide specific clause fields, only display classification levels and processing status | Protect customer sensitive contract information, complying with data access standards |
| Permission effective latency | Synchronize configuration in real time, permission changes take effect with a delay of no more than 60 seconds | Match the real-time update frequency of tickets for this category, preventing unauthorized access caused by permission delays |
| Permission cache duration | Cache permission verification results for no more than 300 seconds | Balance the real-time performance of permission verification and system performance |
Three Common Configuration Errors
- Phenomenon: When logging in with a non-admin account, the user cannot view their team's ticket list, and can only access globally public data. Cause: The current account has not been configured with a correct
tmbId, or thetmbIdhas not been bound to the ticket'steamId. - Phenomenon: A regular account attempts to modify permission configuration items, the operation is blocked but no clear insufficient permission prompt is displayed. Cause: The permission hierarchy between super administrators and regular users has not been differentiated, and account permission grading rules have not been configured.
- Phenomenon: Ticket list results include ticket data from other teams, and cannot be filtered via the interface. Cause: Permission verification is only triggered on the ticket details page, and no
teamIdfiltering rule has been configured during list queries.
How to Verify Successful Configuration
- A non-admin account is used to log in, verify that only ticket data for the team bound to the corresponding
tmbIdis visible, and that tickets from other teams cannot be accessed. - Attempt to access a ticket containing customer contract SLAs, confirm that sensitive fields have been hidden, and only permitted content is displayed.
- The
tmbIdassociated with the account is changed, verify that the permission scope is updated synchronously, and that the delay meets the preset time requirements. - A cross-team ticket access request is submitted, confirm that the system blocks the request and returns a clear no-permission prompt.
The values provided here are common starting points, and should be evaluated against the samples from the respective deployment environment.
Question material comes from public community discussions. Configuration values are common starting points and should be measured against your own samples. Verified on 2026-10-19.