This document is written based on the official features of FastGPT v4.17.0.
What the Data for This Use Case Looks Like
Typical business data for on-site outsourced O&M services comes from the customer’s ITSM system, monitoring platform, asset inventory, and on-duty records. Update frequency is mostly daily or monthly. Daily generated documents include on-duty daily reports, helpdesk tickets, inspection reports, and SLA monthly reports. Fields include ticket number, processing duration, inspection items, SLA compliance rate, etc. There is no unified mandatory format, and it must match the customer’s business specifications.
Constraints Imposed by Data Characteristics on Sharing and Embedding
Since business data relies on synchronization from the customer’s external systems, the sharing and embedding workflow cannot use built-in business data import or scheduled refresh functions via links. Data updates must be completed through the corresponding knowledge base or external systems. The non-standardized nature of documents requires enabling original text display during sharing to ensure business traceability. On-site personnel’s conversation records are stored using anonymous local identities, and retention cannot be guaranteed across devices or after clearing browser cache. Access permissions for outsourced services must match the customer’s IT department security specifications, so identity verification and access scope must be configured carefully.
Configuration Recommendations
| Configuration Item | Suggested Setting | Rationale |
|---|---|---|
Sharing Entry shareId | Copy the full share link generated by the system; do not manually replace the identifier | Identifies the sharing entry; business records and data permissions for on-site outsourced O&M services still need to be handled by external systems |
| Sharing Link Expiry | Test starting point: 7 days; adjust based on actual testing of the on-site outsourced O&M service collaboration cycle and revocation requirements | Verifies availability within the valid period and access behavior after expiration; this value is not the official default or industry statistic |
| QPM | Test starting point: 20 requests per user per minute; adjust based on actual load | Limits the access frequency of a single user; needs to be verified combined with request logs and actual load |
| Identity Verification | When identity permission requirements exist, first verify commercial edition capabilities and the uid returned by the third-party identity service | Holding a share link does not equate to having business data permissions; third-party identity and data scope must be verified separately |
| Referenced Content Display | Select the display configuration of snippet, full text, or original text based on the sensitivity of on-site outsourced O&M service materials | Check displayed content within the authorized data range; do not use hidden interfaces as a substitute for data permission control |
| Conversation Record Validation | Test example: Prepare 10 on-site outsourced O&M service Q&A samples, and check them in the same browser and another device respectively | Anonymous records rely on browser local identities, and retention cannot be guaranteed across devices or after clearing cache |
Three Common Misconfigurations
- Sharing entries related to on-site outsourced O&M services fail to open. First verify the full system-generated link and its expiry date, then cross-check browser request statuses; do not manually replace
shareId. - The visible scope of on-site outsourced O&M service data does not match expectations. Cross-check third-party identity verification results, workflow request parameters, and external system data permissions respectively; the sharing entry identifier itself does not provide business authorization.
- The same on-site outsourced O&M service Q&A cannot be seen on another device. For anonymous scenarios, first check the device, browser, and local identity status; retention cannot be guaranteed across devices or after clearing cache, and do not use this phenomenon alone to determine service abnormalities.
How to Confirm Proper Configuration
- Cross-check the link name and full URL recorded in the release channel; the name is only for management records, and the title and business identifier of the externally embedded page must be checked separately on the external page.
- Simulate concurrent access from on-site personnel to verify whether the QPM restriction takes effect, and whether access interception is triggered after the threshold is exceeded.
- After connecting to the third-party identity system, use an unauthorized account to access the link to confirm that the conversation interface cannot be entered.
- View the real-time runtime status panel to confirm that parameters such as share link access times and expiration time match the configuration.
The values provided here are common starting points and should be evaluated against the reader's own samples.
Question material comes from public community discussions. Configuration values are common starting points and should be measured against your own samples. Verified on 2026-10-19.