What the documents look like
For after-sales questions in TikTok Shop US operations, this page examines FastGPT workflow routing. Compare the material received with the sources used in the answer. The examples are hypothetical.
Constraints at the workflow routing step
The service flow needs separate evidence for an application, returned goods and a refund. A proposed text record can state that a return request is supplied while physical receipt is undocumented. After collecting the request passage and inquiry, inspect what the next step receives, keeping an application separate from accepted goods. Use platform records, carrier tracking and Return Grading material according to what was actually provided, without inferring a status from a document name.
Configuration and implementation checks
| Check | Proposed input for this page | Observed acceptance evidence |
|---|---|---|
| Request and receipt | A return request with goods-receipt evidence absent | Application wording does not become completed acceptance |
| Interaction transfer | Current inquiry and request identity | The next step receives text for the same product |
| Evidence branches | Read tracking, inspect rules or contact inspection operations | Verify each destination and received passage |
| Missing support | Rules, physical records or a refund receipt | Retest citations without automatically deciding the dispute |
| Platform processing | Actual upload, appeal or refund response | Inspect the corresponding operation and processing record separately |
Documented conditions
| Documented item / implementation check | Condition |
|---|---|
Form input node | Submitted form values pass to subsequent steps. |
User-selection node | Execution follows the connected selected branch. |
Interaction-state check | Inspect waiting and post-submission states. |
Output handoff check | Compare values passed between steps. |
External-operation responsibility | External business operations require an implementation. |
Three common errors
When Return Grading evidence is supplied, establish the particular product and statement before selecting the next action. Proposed choices may obtain carrier records, inspect platform service rules or hand the issue to an actual inspection operator. Test each receiving step. Selecting evidence neither adjudicates the dispute nor lets a model determine the platform’s refund result. Preserve the chosen action and transferred passage so records for different goods are not combined. A separate mismatch test can pair a return photograph from another order with a current application containing only text. If the answer uses that image to determine this order’s item condition, inspect record identity and input order. Separate the records and repeat the question, carrying this order’s absent inspection evidence to the person receiving the case.
How to verify the setup
Assign absent rules, physical records or refund receipts to defined providers. After supplementation, repeat the inquiry and inspect transfer and final citations. Uploading evidence, submitting an appeal or executing a refund requires an authorized business interface and an actual response. A continuing answer establishes a conversational path only. Inspect the corresponding platform record for its processing result, without presuming execution from node connections or form submission.
| Material context | Scope |
|---|---|
| Document types | Product Listing, Return and Refund Records, Return Grading Evidence and Settlement Bill |
| Candidate sources | TikTok Shop Seller Center, Order Center, Carrier Tracking and Advertising Report |
| Technical baseline | FastGPT v4.17.2 |