What the documents look like
For after-sales questions in TikTok Shop US operations, this page examines FastGPT citation tracing. Request closure does not complete pending goods inspection or settlement review. The examples are hypothetical.
Constraints at the citation tracing step
A proposed TikTok Shop return packet records a request as closed, warehouse grading as inspection pending and a settlement adjustment as review pending. Closure may describe only the request-handling stage; it cannot complete inspection and settlement without their own records. A question about reusability requires the actual inspection finding, while a question about adjustment status needs settlement evidence. Source citations must preserve the object of each state so that one closed request does not absorb two activities that the supplied material still describes as pending. Reusability may also depend on the intended use, which this packet does not define. Even a later appearance inspection would need checking against the specific reuse question. Completion of an unspecified inspection cannot establish that every relevant condition for putting the returned item back into use has been satisfied.
Configuration and implementation checks
| Task check | Material condition | Evidence action |
|---|---|---|
| Closure subject | State belongs to the return request | Retain the entry identity. |
| Inspection state | Grading still awaits inspection | Obtain an actual inspection finding. |
| Settlement state | Adjustment review pending | Seek the corresponding review result. |
| Lost scope | Closure word alone broadens the state | Check that passages retain their subject. |
| Returned-item identity | Different items may have different findings | Compare source versions and subjects. |
Documented conditions
| Documented item / implementation check | Condition |
|---|---|
Associated knowledge bases | Knowledge bases associated with one search node must use the same embedding model. |
Citation output | The output is an array; an empty array can continue. |
Citation input handoff | Inspect citations actually received by the answer step. |
Citation display check | Trace displayed sources to their originals. |
Document-validity check | Inspect source identity and applicable version separately. |
Three common errors
Common errors include answering inspection passed from the return-closure sentence and answering settlement completed from a review-pending entry. Each needs the corresponding result material; similar status vocabulary cannot fill the gap. If a FastGPT citation array supplies both request and grading passages, the answer should retain which object is closed and which awaits inspection. Keeping only the closure word while losing document identity risks expanding its scope. An absent result also cannot establish that inspection failed, since no finding has been supplied in this fixture.
How to verify the setup
Acceptance questions should separately cover request handling, goods inspection and settlement review. Record the actual cited wording for each answer. Request closure can be attributed to the entry, while inspection and review should remain pending with their required result documents identified. Compare source versions and passages to detect a conclusion imported from another returned item. Empty references call for checking current source scope and passage transfer. They do not establish that no return exists and cannot replace evidence of either the goods condition or a settlement action.