What the documents look like
For after-sales questions in Refund-only disputes, this page examines FastGPT shared access. Inspect restricted evidence in a shared dispute-progress note, preserving differences between request, receipt and actual handling result. The examples are hypothetical.
Constraints at the shared access step
A proposed service entry provides one buyer’s progress summary, excluding other receipt images, complete chats and internal appeal drafts. Inspect actual originals through the complete link, then test restricted sources. A summary explains what was received without verifying its holder. Forwarding grants no universal evidence access. Retain full responses rather than assuming undisplayed attachments cannot expose chat or receipt information through paraphrase.
Configuration and implementation checks
| Progress-share check | Refund-only source scope | Acceptance action |
|---|---|---|
| Order summary | Received material and current actions | Original in receiving environment |
| Restricted evidence | Other signatures, chats and appeal drafts | Full responses and denials |
| Across devices | Order and prior question behind that payment | Provide missing material |
| Stage boundary | Request and receipt are not completed refund | Actual result source |
| Business action | Answer refunds or appeals nothing | Platform records and identity conditions |
Documented conditions
| Documented item / implementation check | Condition |
|---|---|
Login-free window | Copy the complete generated sharing link. |
Expiry and QPM | QPM is the per-user requests-per-minute limit. |
Credit limit | Inspect usage and charging conditions by entry and edition. |
Identity verification | Third-party authentication has commercial-edition restrictions. |
Conversation-history boundary | Anonymous identity depends on the same device and browser. |
Three common errors
- If this entry reads another signature or internal appeal wording, retain source identity and full response. Similar disputes provide no sharing basis.
- If a computer refund follow-up lacks the phone’s order question, inspect actual history and obtain it. Anonymous local identity cannot automatically borrow an old case outcome.
- If accepted requests, signatures or absent returns become completed refunds or confirmed performance, inspect actual results. Receipt adjudicates no dispute, and the absence of a return does not establish complete performance.
How to verify the setup
Test the intended summary, another case’s evidence and internal drafts for reads and denials, retaining passages and version-specific access conditions. Distinguish an obtained opinion omitted from input from an unobtained one, investigating transfer or collecting evidence respectively. Required identity validation needs commercial capability and return checks, not buyer identity inferred from a link. Replies issue no refund, submit no appeal and edit no order. Confirm outcomes against platform and owner records rather than conversation completion.
| Material context | Scope |
|---|---|
| Document types | Refund-Only Application, Proof of Shipment, Proof of Receipt and Appeal Materials |
| Candidate sources | Platform After-Sales Backend, Carrier Tracking, Customer Service Chat and Warehouse Outbound Records |
| Technical baseline | FastGPT v4.17.2 |