What the documents look like
For after-sales questions in Franchisee onboarding, this page examines FastGPT retrieval. Treat sent directories, link access and completed courses as distinct coaching-support targets. The examples are hypothetical.
Constraints at the retrieval step
A proposed opening-coaching support case reports an inaccessible course link, a sent material directory and a practical session scheduled separately. The question asks whether access is fixed. Sending text and arranging practice provide no link result. Compare the literal access complaint, directory wording and full follow-up for candidates. A shared course topic cannot turn a directory or future session into restored access, and earlier attendance does not establish course completion. All passages are hypothetical and include no actual learner account, link configuration or verified operational result for a real training system.
Configuration and implementation checks
| Material check | Conditions in this test | Implementation evidence |
|---|---|---|
| Technical concern | Link inaccessible | Do not turn into course completion. |
| Directory action | Text sent | Do not make it access repair. |
| Cohort source | Which cohort opened link | Inspect link identity. |
| Reference conditions | Inaccessible and scheduled | Retain subjects. |
| Later evidence | Current access feedback | Do not expand to practice result. |
Documented conditions
| Documented item / implementation check | Condition |
|---|---|
Associated knowledge bases | Knowledge bases associated with one search node must use the same embedding model. |
Search mode | Semantic, full-text and hybrid modes are available. |
Citation limit | Citation limits are measured in tokens. |
Minimum relevance | Range 0–1; active for semantic search or reranking. |
Question optimization | Resolves references and expands questions. |
Three common errors
First, directory delivery may replace access evidence; inspect candidate action and link subject instead of treating related files as restoration. Second, optimization may change link access into course completion; compare the questions and preserve the technical concern versus learning stage. Third, another cohort’s successful access may be adopted; inspect cohort, link and source identity. These concern action, question subject and applicability. Increasing relevance to exclude the complaint cannot establish that the unresolved access issue has disappeared or been addressed by an actual current handling step.
How to verify the setup
Ask what was sent, what the concern requests and which access result is missing, expanding actual references rather than filenames. Compare semantic, full-text and hybrid results on the same questions, retaining access and scheduled-stage subjects within token-limited references. Added feedback needs the current link and cohort checked, changing only supported state. Successful access does not establish that the practical session was completed. This exercise changes no permissions, sends no material and assesses no competence. Missing outcomes remain pending rather than becoming solved through related content or a confident answer.
| Material context | Scope |
|---|---|
| Document types | Training Attendance Sheet, Opening Checklist, SOP Manual and Assessment Scores |
| Candidate sources | Training System, Supervisor APP, Store Photos and Headquarters SOP Library |
| Technical baseline | FastGPT v4.17.2 |