What the documents look like
For after-sales questions in Brand concession operations, this page examines FastGPT retrieval. Retrieve counter reservation, collection method and transport wording for the specific aftercare item. The examples are hypothetical.
Constraints at the retrieval step
A proposed counter case reports a missing handle on a collection bag, reserves a replacement at the counter and points a mall-wide notice to separate delivery arrangements. The question asks whether the replacement was mailed. The reservation records a counter location, and the notice does not identify this item. A missing handle does not establish that the whole bag is unusable. Retrieve collection, counter reservation and dispatch as different actions. Compare the full mailing question with the reserved-at-counter wording rather than turning a related transport notice into an actual shipment record for this specific replacement.
Configuration and implementation checks
| Material check | Conditions in this test | Implementation evidence |
|---|---|---|
| Store action | Reserved at counter | Do not make dispatched. |
| Service method | Original collection | Optimization must not invent delivery. |
| Notice scope | General, not item-specific | Inspect applicability. |
| Older bag record | Supplier shipment | Do not replace current item. |
| Later handoff | Item and collection method | Separate dispatch and receipt. |
Documented conditions
| Documented item / implementation check | Condition |
|---|---|
Associated knowledge bases | Knowledge bases associated with one search node must use the same embedding model. |
Search mode | Semantic, full-text and hybrid modes are available. |
Citation limit | Citation limits are measured in tokens. |
Minimum relevance | Range 0–1; active for semantic search or reranking. |
Question optimization | Resolves references and expands questions. |
Three common errors
First, reservation may become dispatch in the answer; inspect the store’s action and item. Second, optimization may turn collection support into delivery support; compare task and collection method without inventing transport arrangements. Third, an earlier supplier bag shipment may answer for this replacement; inspect recipient, event and version. These concern action, service method and source identity. A shared mall or bag name does not establish a common logistics event, and an existing notice does not establish an executed backend arrangement or current handling outcome for the customer item.
How to verify the setup
Ask what the store reserved, how collection was originally arranged and whom the notice covers, expanding actual references. Compare semantic, full-text and hybrid results on the same questions, retaining counter and separate-reference qualifiers under token limits. Added handoff evidence needs this item and actual collection method checked; dispatch does not establish customer receipt. This exercise arranges no mailing, changes no collection method and decides no service responsibility. Missing item records remain unresolved rather than a refusal to dispatch or completed delivery inferred from general material.
| Material context | Scope |
|---|---|
| Document types | Concession Contract, Mall Activity Letter, Sales Receipt and Monthly Reconciliation Statement |
| Candidate sources | Mall POS, Brand ERP, Mall Member Activities and Financial System |
| Technical baseline | FastGPT v4.17.2 |