What the documents look like
For after-sales questions in Livestream after-sales service, this page examines FastGPT conversation logs. Livestream after-sales review follows this order’s handling. Batch notices, support receipt and created reshipment orders do not establish completed logistics or refunds. The examples are hypothetical.
Constraints at the conversation logs step
Proposed history contains an event-wide service notice. A customer asks about this order’s replacement, support says the application was received, and the assistant calls it dispatched. Link the conversation identifier to the order and entry route, then inspect whether actual responses include reshipment evidence. A broad notice establishes scope, while application receipt establishes intake. Even a returned reshipment title does not prove logistics handoff; refund handling still needs its own evidence.
Configuration and implementation checks
| Livestream service history | Proposed clue | Check |
|---|---|---|
| Notice coverage | Event-wide service message | Not this order’s progress |
| Support action | Application received | Not logistics handoff |
| Replacement material | Title cannot prove dispatch | Actual corresponding record |
| Refund relationship | Replacement is not refund | Independent processing evidence |
| Ending state | Conversation closed | Not after-sales closure |
Documented conditions
| Documented item / implementation check | Condition |
|---|---|
Conversation identity | Associate the target conversation with source identities. |
Run details | Inspect runtime details against the interface contract. |
Field meanings | Use the fields actually returned. |
Debug and production calls | Inspect input differences between test and actual calls. |
Business-audit responsibility | Implement reconciliation and retention in the broader solution. |
Three common errors
Batch notice applied to an individual order needs order correspondence and coverage. Intake promoted to dispatch requires the original message and actual handoff record. Replacement promoted to refund needs an independent refund-processing source. These inspect population scope, fulfillment stage and business type without merging events because they share a livestream.
How to verify the setup
Retain the question chain and actual visible records. Ask which stage this order reached. Added shipment handoff changes the logistics answer without confirming a refund. Application receipt alone leaves later handling unresolved. Customer notices, refunds, replacements and case closure require separate workflow records. Closed conversation history establishes neither closed after-sales handling nor synchronized platform and warehouse data.
| Material context | Scope |
|---|---|
| Document types | Livestream Order List, Refund Application, Reshipment Order and Script Template |
| Candidate sources | Douyin Shop After-Sales, Customer Service IM, Warehouse WMS and Logistics Tracking |
| Technical baseline | FastGPT v4.17.2 |