What the documents look like
Brand after-sales repair work centers on warranty responsibility and physical repair outlets, which differs from e-commerce platform after-sales handling of refunds. Records arrive from the after-sales system, store orders, repair outlet feedback, and the national three-guarantees catalogue. Everyday documents include warranty cards, repair work orders, inspection reports, and replacement approvals. In cross-border material and multilingual retrieval, these items are checked one order at a time, with updates occurring per order or daily.
A warranty card states the subject, the product object, and the valid warranty scope. A repair work order records the repair stage and outlet feedback. An inspection report supplies the basis for a judgment. A replacement approval reflects an authorization state. In cross-border settings the same material may exist in several language versions; retrieval takes the original-language material as authoritative and treats translations as supporting. Updates happen per order or daily, and no batch synchronization or real-time mechanism follows from that.
Constraints at the workflow routing step
Workflow routing in this task carries interaction triggering and information handoff. When the form input node triggers, the conversation enters an interaction state, the workflow state is recorded, and execution continues downward after the user completes the interaction; required information is collected and passed to later nodes. When the user selection node triggers, the conversation likewise enters an interaction state, and when the user makes a choice the node evaluates that choice and executes the corresponding branch. The interaction state record is the node's own behavior, and no separate global state-recording switch is set. Collected information must be explicitly passed to later retrieval, judgment, or interface nodes, and output is compared against input item by item. Order writes, document backfill, and external status synchronization require a separate business interface or later process; retrieval and forms do not constitute authorized execution.
Hypothetical drill sample: a brand after-sales center receives a repair work order. The work order states the product is a Model A washing machine and the purchase date is March 2024. The warranty card states whole-machine warranty for one year. A store service agent plans to submit a handoff request: "This work order is past the warranty period; please arrange replacement approval directly." The work order text separately states that the inspection report conclusion is "motor failure, within warranty scope." The task is to determine whether the drafted sentence and the work order text agree.
Configuration and implementation checks
| Configuration item | Setting or check on this page | Relation to the sample |
|---|---|---|
| Form input node | Enters interaction state on trigger, collects required information, passes it to later nodes after submission | Collects work order number, product model, purchase date |
| User selection node | Executes the corresponding branch after the user makes a choice; verify branch connections one by one | Used to confirm whether the replacement approval branch is entered |
| Interaction state check | State recording is interaction-node behavior; no separate global switch is set | Check whether state continues after sample submission |
| Output handoff check | Passes collected information explicitly to retrieval, judgment, or interface nodes | Check whether work order information reaches the retrieval node |
| External action separation | Order writes, document backfill, and external synchronization connect to separate business interfaces | Replacement approval execution requires a separate approval process |
The hypothetical starting point for this exercise: the form required fields are set to work order number, product model, and purchase date, chosen because these are checkable fields in the sample work order and are compared against fields needed by later retrieval. This starting point is used for this paper check and is not an official default value.
Three common errors
- Treating a retrieval result as authorization. In the sample, the drafted sentence says "past the warranty period," while the work order text states the inspection report conclusion is "motor failure, within warranty scope." Retrieving a work order does not equal obtaining replacement approval authorization; authorization requires a separate approval process.
- Treating a pending-review state as a completed action. In the sample the replacement approval is in a pending-submission state, and the drafted sentence writes "please arrange replacement approval directly," treating pending review as approved. Pending review does not show a lack of operating authority, and it is not a completed approval.
- Treating the interaction state record as a global switch. The form input and user selection nodes record workflow state when triggered, which is node behavior. Setting a separate global state-recording switch in configuration does not match the documented description.
How to verify the setup
- Input the sample work order text and the drafted sentence, and compare the drafted sentence "past the warranty period" against the work order text "the warranty card states whole-machine warranty for one year" and "the inspection report conclusion is motor failure, within warranty scope." If the drafted sentence and the source take mutually exclusive values on the warranty scope field, the result is judged inconsistent. The expected result is that the drafted sentence is not supported by the source.
- Input the sample handoff request "please arrange replacement approval directly," and compare the authorization state in the request against the approval state recorded in the work order text. If the source does not record a completed approval, the result is judged pending verification. The expected result is that the authorization state is not supported, and the evidence gap remains.
- Input the three fields collected by the form, and compare whether they are passed to the later retrieval node. If the retrieval node does not receive the work order number or product model, the result is judged a handoff break. The expected result is that output and input disagree, and node connections must be checked.
Retrieval checks observe actual returns and do not guarantee a first hit or full recall. An empty-result handoff can be checked against downstream design using an explicit paper input of []. A library using a different vector model cannot be associated with another; verify the identifier first and exclude those that do not match. Image retrieval requires a corresponding image input and model capability, and reranking requires a model and must be enabled per settings.