What this category's data looks like
This page addresses the enrollment consultation conversion scenario at training institutions, and the materials come from three categories: enrollment brochures, consultation records, and trial class schedules. Enrollment brochures provide course names, class types, start dates, and fee bases; consultation records carry dialogue turns, intent levels, follow-up nodes, and receipt signatures; trial class schedules record trial times, instructors, attendance confirmations, and follow-up conclusions. Materials enter by batch: brochures are updated with each class term, consultation records are appended with each communication, and trial schedules are summarized weekly. When entering the multi-turn dialogue and prompts feature, brochures and trial schedules serve as external materials for the model to compare against, while consultation records are split into historical messages to participate in the context, used to determine whether the names, quantities, and dates of the same record match across the two materials, as well as whether versions are synchronized and whether signatures or receipts are complete.
Configuration and implementation checks
This part is executed by the memory turns and prompt configuration in the application settings, outputting the historical message range and answer constraints for reference. Memory turns control how many previous dialogue turns can be referenced at most when answering; too small a value fails to use prior context, while too large a value brings in irrelevant content and increases consumption. The "anomaly list and review conclusions" are completed by the model next, and the external entry point and authorization are handled by the publishing service and file permissions.
| Object | Check | Verification action |
|---|---|---|
| Enrollment brochure | Course names, class types, start dates, and fee bases must match the consultation records item by item | Retrieve the brochure batch files, check by date and signature column, and compare the field values written in variables |
| Consultation records | The names, quantities, and dates of the same record in the brochure and trial class schedule must not mismatch, and receipt signatures must be complete | Pull the messages history by chatId, and check turn by turn whether referential continuity and signature receipts are missing |
| Trial class schedule | Trial times, instructors, and attendance confirmations must be synchronized with the consultation record version | Check the schedule version number against the brochure batch, and confirm there are no unsynchronized old-version fields |
| Memory turns | Match the prior context range required by the question, and do not treat the opening message as prior context | Check the current value in the application settings, run a trial with two consecutive question turns, and compare against the usage records |
Three common errors
- Symptom: the class type name for the same student does not match between the brochure and the consultation record. Cause: after the brochure batch was updated, it was not synchronized to the consultation record, and the unsynchronized version led to field conflicts.
- Symptom: the attendance count in the trial class schedule is inconsistent with the receipt count in the consultation record. Cause: the receipt lacks a signature or was not returned, and the count was filled in based on verbal records, lacking support from the original materials.
- Symptom: when the second question uses a reference, the answer is off-topic, the response becomes slower, and consumption rises. Cause: the memory turns value is too large, treating the opening message as prior context and bringing in irrelevant content.
How to verify the setup
Feature acceptance: ask two consecutive follow-up questions, see whether the second question carries forward the reference from the first question, and at the same time check whether messages and chatId fall within the set historical message range.
Business test: create an anomaly record, see whether it can be traced back to the source materials, and confirm that the dates and signatures of the enrollment brochure, consultation records, and trial class schedule are traceable.
- Check the current memory turns value in the application settings, and fix it after it matches the prior context range required by the question.
- Run a trial with two consecutive question turns, compare the usage records of the two runs, and confirm that consumption changes accordingly after adjusting the turns.