What this category of data looks like
This category of data comes from enterprise ITSM systems, phone or chat records, asset systems, and internal knowledge bases. Daily documents include service requests, incident tickets, processing records, and user satisfaction surveys. Fields include ticket number, acceptance time, handler, associated asset number, satisfaction score, and more. Data update frequency is daily or real-time synchronization. Each single piece of data is associated with complete information across the full problem acceptance, processing, and closure workflow. Each piece of data corresponds to only one single acceptance ticket, with no redundant duplicate fields.
What constraints do these characteristics impose on the sharing and embedding link
This category of data is associated with multiple systems and updated in real time. When embedding into business systems, ensure that the latest ticket and asset information is synchronized to avoid data lag. Fields include specific business identifiers. The sharing and embedding link must support carrying associated parameters passed in by the business system to match corresponding ticket data. Since the data covers the full acceptance workflow, permission range control for the embedding window is implemented by the external business system. The FastGPT no-login window only carries the sharing entry function, and requires the external system to pass corresponding permission identifiers to limit displayed content. At the same time, real-time updated ticket data must be obtained by the external business system through dynamic pulling to avoid information lag caused by fixed caching. Ensure that the passed business identifier parameters can accurately associate with the full workflow data of the corresponding ticket. The FastGPT no-login window itself does not have built-in data caching and dynamic pulling capabilities.
How to set configurations
The following configurations are based on the docking requirements between external business systems and the FastGPT no-login window.
| Configuration Item | Recommended Approach | Rationale |
|---|---|---|
Sharing entry shareId | Copy the complete share link generated by the system, do not replace the identifier on your own | Identifies the sharing entry; IT service desk ticket handling business records and data permissions still need to be processed by the external system |
| Share link validity period | Test starting point: 7 days; adjust based on actual testing of IT service desk ticket handling collaboration cycles and revocation requirements | Verify availability within the validity period and access behavior after expiration; this value is not an official default or industry statistic |
| QPM | Test starting point: 20 requests per user per minute; adjust based on actual load | Limits the access frequency of a single user, needs to be verified combined with request logs and actual load |
| Identity verification | When identity permission requirements exist, first check commercial version capabilities and the uid returned by the third-party identity service | Holding a share link does not equal having business data permissions; third-party identity and data scope need to be verified separately |
| Referenced content display | Select display configurations for referenced fragments, full text, and original text based on the sensitivity of IT service desk ticket handling materials | Check displayed content within the authorized data range; do not use hidden interfaces as a substitute for data permission control |
| Conversation record verification | Test example: Prepare 10 IT service desk ticket handling Q&A samples, check on the same browser and another device respectively | Anonymous records rely on browser local identity; retention cannot be guaranteed across devices or after clearing cache |
Three common mistakes
- Failure to open the sharing entry related to IT service desk ticket handling. First check the complete link generated by the system and its validity period, then refer to the browser request status; do not replace
shareIdon your own. - Mismatch between the visible range of IT service desk ticket handling data and expectations. Check the third-party identity verification result, workflow request parameters, and external system data permissions separately; the sharing entry identifier itself does not provide business authorization.
- Original conversation not visible on another device for the same IT service desk ticket handling Q&A. For anonymous scenarios, first check the device, browser, and local identity status; retention cannot be guaranteed across devices or after clearing cache, do not judge service abnormalities solely based on this phenomenon.
How to confirm the configuration is complete
- Open the sharing entry from the IT service desk ticket handling business page, check the complete link generated by the system, browser requests, and access scope; troubleshoot external page icon resources and session access separately.
- Use a Trident kernel browser to open the share link, verify that the page loads normally with no error prompts.
- Pass the business identifier parameters (such as ticket number) from the business system, check if the session automatically associates with the historical data of the corresponding ticket.
- Log in to the FastGPT management backend, enter the release channel - no-login window page of the corresponding application, check the configuration save status, and confirm that custom business parameters have been correctly entered.
The values provided are common starting points and should be measured against the reader's own samples.
Question material comes from public community discussions. Configuration values are common starting points and should be measured against your own samples. Verified on 2026-10-19.