What the documents look like
For after-sales questions in JD POP seller operations, this page examines FastGPT multi-turn prompts. Preserve the order, repair item and agreed scope during warranty follow-ups, without treating a service record as proof of breach. The examples are hypothetical.
Constraints at the multi-turn prompts step
A proposed service exercise provides a warranty record noting a registered repair and items awaiting confirmation, then asks whether this constitutes breach. The record establishes service handling, without independently proving performance or breach. Identify the order, agreement and required evidence. An answer assigning liability merely because repair is mentioned requires checking whether history includes applicable terms and facts. A prompt may organize differences and gaps; a confident tone cannot replace their evidentiary basis.
Configuration and implementation checks
| Service-conversation check | Warranty and agreement sources | Acceptance action |
|---|---|---|
| Service fact | Registered repair and unresolved items | No breach inferred from repair alone |
| Promise scope | Separate dispatch terms and repair task | Retain order and relevant obligation |
| Reference failure | Earlier promise changes to a different task | Compare questions and both originals |
| Completion evidence | No entry does not prove noncompletion | Obtain results and retain uncertainty |
| Business boundary | Separate advice, ticket update and adjudication | Inspect actual action and evidence sources |
Documented conditions
| Documented item / implementation check | Condition |
|---|---|
Prompt and task | Define sources, the task and evidence-gap handling. |
Conversation history | Inspect the history actually submitted. |
Question optimization | Review reference resolution and question expansion. |
Model and length | Inspect context and reply length separately. |
Reply format | json_schema needs its format and parsing validation. |
Three common errors
- If registered repair becomes performance or breach, compare applicable terms, service record and answer to trace liability support. Repair itself adjudicates neither.
- If dispatch timing becomes a repair deadline, retain both questions and source passages, checking order, task and optimized reference. A different historical obligation must not enter this turn.
- If no completion entry becomes definite noncompletion, retain unverifiable status and obtain results. An existing result omitted from input needs delivery checks; absent records are no proof of the opposite event.
How to verify the setup
Record service registration, buyer request, merchant agreement and actual completion evidence separately, checking what each follow-up adopts. Absence of a completion entry does not prove noncompletion; retain the presently unverifiable status and obtain the result. A communication suggestion is not a platform adjudication and does not automatically update a ticket. Visual evidence needs its actual input-path check. Text conversation does not validate photo contents or establish the eventual dispute outcome.
| Material context | Scope |
|---|---|
| Document types | Product Information Sheet, Shipping Time Agreement, Dispute Resolution Form and Warranty Service Records |
| Candidate sources | JD Seller Backend, JD Help Center, JD Open Platform Rules and Logistics Tracking |
| Technical baseline | FastGPT v4.17.2 |