What the documents look like
For after-sales questions in Brand member operations, this page examines FastGPT retrieval. Separate signup, material delivery and store-experience confirmation in member aftercare. The examples are hypothetical.
Constraints at the retrieval step
A proposed member-support packet submits an online signup, sends campaign material and leaves store-experience places for separate checking. The question asks whether a store visit is booked. Submitting signup does not establish that registration was approved. Sending campaign material does not establish a store arrangement, and places remain unresolved. Retrieve experience confirmation rather than campaign keywords alone, comparing literal store-experience wording with the full booking question. No actual member right or arrangement is supplied. A shared campaign name cannot merge online and in-store states or establish a completed current service event.
Configuration and implementation checks
| Material check | Conditions in this test | Implementation evidence |
|---|---|---|
| Online action | Signup submitted | Do not make approved. |
| Material action | Campaign text sent | Do not make store booking. |
| Optimization target | Booking state | Do not replace with material question. |
| Earlier-event source | Campaign, store and member scope | Inspect correspondence. |
| Added confirmation | Matching subject only | Do not expand to all members. |
Documented conditions
| Documented item / implementation check | Condition |
|---|---|
Associated knowledge bases | Knowledge bases associated with one search node must use the same embedding model. |
Search mode | Semantic, full-text and hybrid modes are available. |
Citation limit | Citation limits are measured in tokens. |
Minimum relevance | Range 0–1; active for semantic search or reranking. |
Question optimization | Resolves references and expands questions. |
Three common errors
First, sent material may become a booked visit; inspect candidate action and object. Second, optimization may replace booking status with which materials are available; retain both full questions to detect the changed information target. Third, earlier-campaign store confirmation may enter the current answer; inspect campaign, store and member scope rather than reusing similar titles. These concern source action, question task and record identity. Record counts or relevance do not establish an actual place or benefit, and confirmation is still needed for the particular member and event.
How to verify the setup
Ask what was submitted, what was sent and what the store still needs, expanding actual references. Compare semantic, full-text and hybrid results on the same questions, retaining online-versus-store and pending qualifiers under token limits. Added confirmation needs current campaign and subject checked before changing supported state; one member’s confirmation covers no entire audience. This exercise books nothing, sends no notice and determines no real benefit or permission validity. Missing outcomes remain unresolved rather than an inferred refused appointment or completed arrangement from related campaign text.
| Material context | Scope |
|---|---|
| Document types | Member Tagging Sheet, Engagement Plan, Coupon Rules and Privacy Authorization Records |
| Candidate sources | CRM System, WeCom, POS Consumption Records and Mini Program Behavior Data |
| Technical baseline | FastGPT v4.17.2 |