What the documents look like
For after-sales questions in Cross-border settlements, this page examines FastGPT multi-turn prompts. Distinguish refund requests, registration and receipt evidence, checking their association with the current matter during follow-ups. The examples are hypothetical.
Constraints at the multi-turn prompts step
A new price-free after-sales exercise uses one statement recording a refund request and another recording its entry into settlement review. These are different stages, not sufficient proof that funds arrived. Define the status to explain and the available sources in the prompt, tracing each progress statement to its original. If only a request is supplied but output declares completion, retain the statement and input as missing event support. An earlier completed matter in history cannot replace the current receipt.
Configuration and implementation checks
| Conversation or implementation check | Refund follow-up scope | Evidence to retain |
|---|---|---|
| Status meaning | Separate request, settlement review and receipt | Original for each progress statement |
| Historical subject | Keep the current matter and period | Full question, history and optimized wording |
| Condition handoff | Registration is not received funds | Location of lost subject or changed status |
| Added receipt | Actual delivery of bank or payment evidence to the turn | Source adopted in the answer |
| Further handling | Inspect reply and handoff receipt separately | Complete format does not establish completion |
Documented conditions
| Documented item / implementation check | Condition |
|---|---|
Prompt and task | Define sources, the task and evidence-gap handling. |
Conversation history | Inspect the history actually submitted. |
Question optimization | Review reference resolution and question expansion. |
Model and length | Inspect context and reply length separately. |
Reply format | json_schema needs its format and parsing validation. |
Three common errors
- If a refund request or settlement review becomes received funds, compare records, actual input and completion claim with payment evidence. An application does not execute a refund.
- If this payment refers to another transaction or period, retain subject, history and optimized wording. Compare a current-source-only conversation and locate the changed reference.
- If added receipt evidence goes unused, inspect actual input and citations. An unobtained receipt needs collection instead; parsable fields or a normal response cannot replace evidence of receipt.
How to verify the setup
Without a bank or payment-institution receipt, a settlement status cannot supply the contents of that missing evidence. When a new source is provided, record whether it enters the next turn and inspect its use in the answer. Reconciliation and external handling still require a defined implementation; inspect the receiving result of any designed handoff separately. Complete response fields or a normal conversational return do not establish receipt of funds or completion of every after-sales operation.
| Material context | Scope |
|---|---|
| Document types | Platform Settlement Statement, Exchange Rate Sheet, Service Fee Invoice and Collection Reconciliation Sheet |
| Candidate sources | Platform Settlement Center, Bank Statement, Payment Institution Backend and ERP Orders |
| Technical baseline | FastGPT v4.17.2 |