What the documents look like
For document comparison in Refund-only disputes, this page examines FastGPT citation tracing. Trace speaker, event location and request state separately in dispute records. The examples are hypothetical.
Constraints at the citation tracing step
A proposed refund-only dispute packet has a buyer reporting a torn outer bag, a dispatch note describing an intact seal and a service ticket acknowledging a refund request. The buyer also says the cup has not yet been unpacked. A question about proven cup damage and approved refund needs speaker and observation scope retained. An intact bag at dispatch and a later tear may concern different events rather than contradictory accounts. Request receipt establishes no approval, and these texts contain no observed evidence of the cup’s condition.
Configuration and implementation checks
| Transaction-source check | Material and action scope | Acceptance action |
|---|---|---|
| Observed object | Outer bag and unopened cup | Keep conditions separate. |
| Event stage | Dispatch and receipt | Compare stage-specific originals. |
| Statement attribution | Buyer and warehouse | Retain speaker identity. |
| Request action | Receipt without approval result | Seek actual approval. |
| Dispute correspondence | Goods, parcel and current event | Check added-evidence identity. |
Documented conditions
| Documented item / implementation check | Condition |
|---|---|
Associated knowledge bases | Knowledge bases associated with one search node must use the same embedding model. |
Citation output | The output is an array; an empty array can continue. |
Citation input handoff | Inspect citations actually received by the answer step. |
Citation display check | Trace displayed sources to their originals. |
Document-validity check | Inspect source identity and applicable version separately. |
Three common errors
First, outer-bag damage may become cup damage; trace the observed object and unopened condition, then seek cup-specific evidence. Second, dispatch and receipt observations may force one speaker to be wrong; compare event stages and originals while investigating intermediate records instead of deciding truth from different times. Third, request received may become refund approved; inspect the service action and actual approval outcome. These require observation scope, event-chain evidence and request-state verification. A single summary cannot remove their distinct subjects or establish the missing findings.
How to verify the setup
Ask the answer to list each source’s actual statement before addressing the cup, bag events and refund state separately, retaining wording and attribution. Dispatch-only references cannot disprove the buyer’s later bag report. A request ticket establishes neither approval nor payment. Added evidence needs the same goods, parcel and dispute checked. Empty references require scope and transfer investigation. This exercise decides no responsibility and executes no refund. A refund request also establishes no unfulfilled order; actual handling states remain dependent on their own operational records and applicable evidence.