What this category's data looks like
This page addresses the enterprise sales product training scenario. Category materials include three types: product manuals, sales response guidelines, and channel training schedules. Product manuals provide parameters and operational guidelines; sales response guidelines define response boundaries and common objection handling; channel training schedules record course arrangements and instructor information. These materials are updated by version, typically revised in sync with product iterations or channel adjustments. In terms of field characteristics, all three contain names, quantities, dates, and signature fields: product manuals emphasize model and specification quantities, sales response guidelines emphasize scenarios and script numbers, and channel training schedules emphasize course dates and participant counts. When materials enter the question acceptance and missing-item follow-up feature, product manuals serve as the factual basis source, sales response guidelines serve as the response constraint source, and channel training schedules serve as the scheduling and personnel verification source. Together they support acceptance records and the generation of completed question items. Missing-item identification depends on the completeness of material fields, and follow-up directions are triggered by inconsistencies between materials.
Configuration and implementation checks
This step is executed by the memory turn count and prompt configuration in application settings, outputting the historical message range and response constraints for reference. Acceptance records and completed question items are then produced by the model. The memory turn count controls how many previous dialogue turns are referenced at most when answering. If the value is too small, prior context cannot be used; if too large, irrelevant content is included and consumption increases.
| Object | Check | Verification action |
|---|---|---|
| Product manual | Whether model, quantity, date, and signature are consistent with the sales response guidelines | Extract the quantity and date of the same model from both materials, verify the signature field; check whether the historical turns in messages cover the context of that model |
| Sales response guidelines | Whether script numbers, applicable scenarios, and dates align with the channel training schedule | Compare the script number and schedule date for the same scenario, confirm no version is out of sync; use chatId to locate the same session history, verify the scenario variables passed in variables |
| Channel training schedule | Whether course dates, participant counts, and instructor signatures are consistent with the product manual schedule | Verify the chronological relationship between the schedule date and the manual release date, check the receipt signature; confirm whether the prior turns in messages include the schedule information |
| Acceptance records and completed question items | Whether missing items are identified and followed up, and whether answers are based on materials | Ask a question missing key information, observe whether it follows up before answering; verify whether the follow-up content points to field gaps in the product manual, sales response guidelines, or channel training schedule |
Three common errors
- Symptom: The quantity of the same model does not match between the product manual and the sales response guidelines. Cause: The two materials were revised at different times, and question acceptance proceeded without cross-verification.
- Symptom: The channel training schedule date conflicts with the product manual release schedule. Cause: Versions are out of sync; the schedule still uses the old date, and missing-item follow-up points to the wrong time.
- Symptom: Acceptance records lack signatures or receipts, and follow-up still cannot complete them. Cause: The signature page was not retained during material circulation, so the model can only answer based on existing text.
How to verify the setup
Feature acceptance: Use two consecutive follow-up questions. The first question contains a specific model, and the second uses a pronoun reference to carry forward. Check whether the second question correctly carries forward the reference from the first, and verify whether the historical turn range in messages is consistent with chatId.
Business test: Ask a question missing key information and see whether it follows up before answering; the follow-up content should point to field gaps in the product manual, sales response guidelines, or channel training schedule, and the answer must be based on materials.
- In application settings, check the current value of the memory turn count and confirm it matches the prior context range required by the question; run a trial with two consecutive questions and observe whether the second question correctly carries forward the reference from the first.
- Compare the usage records of two runs to confirm the consumption change after adjusting the turn count; check whether the opening message is treated as prior context, and verify whether the values passed in
variablesaffect the historical message range.